Call Center Agent

Description

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills, a professional phone presence, and successful completion of a Level 2 background check. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.

We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

Key Responsibilities

We Are Looking For :

Exceptional Communication : You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.

Full-Time Availability : You are available to work a consistent Monday through Friday schedule, 8 : 00 AM to 5 : 00 PM EST.

Technical Proficiency : You are comfortable using computers and navigating software applications.

Required Equipment : A high-quality wired headset, keyboard, and mouse are required for optimal performance.

Dedicated Workspace : You have a quiet, distraction-free home office environment.

Residency : We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

Background Check : You are able to pass a Level 2 background check.

Skills, Knowledge and Expertise

How It Works :

Apply Today : Submit your application for the position.

Virtual Kick-Off : Join a 30-minute Zoom session to learn about PATLive, details of the role, work schedule requirements, and the next steps in the hiring process.

Showcase Your Skills : Complete a brief online skills assessment.

Personal Interview : Participate in a phone interview to discuss your qualifications.

Remote Paid Training : If selected, you'll attend a 1-week virtual training session to master our software and call handling procedures.

Minimum Requirements :

Reliable Internet : A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.

Professional Equipment : A high-quality wired headset, keyboard, and mouse are required for optimal performance.

Schedule Availability : Candidates must be available to work a Monday through Friday schedule, from 8 : 00 AM to 5 : 00 PM EST.

Residency Requirement : We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

Benefits

Pay

• $16 per hour (English)
• $17 per hour (Spanish)

Benefits

Remote Work Flexibility : Enjoy the convenience and comfort of working from your home.

Comprehensive Paid Training : Receive thorough training to ensure your success in the role.

Robust Benefits Package :

Generous Time Off : Benefit from paid holidays and paid time off.

We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

PATLive provides quality live answering services that are friendly and highly reputable. Each and every one of our customers receives a thorough online reporting package, a local or toll free number, and 24 / 7 friendly customer support. We are relied upon by a range of businesses for going above and beyond to deliver a professional service that caters to its customer, all at affordable prices.

PATLive has been serving tens of thousands of customers around the world since 1990 and was listed as an Inc. 500 company for 3 years running. We invest in the latest technology and only hire the best people for our 24 / 7 answering center.

PATLive is committed to fostering a diverse and inclusive workplace and welcomes candidates of all backgrounds, regardless of gender, race, ethnicity, or any other protected characteristic.