User Experience Analyst - Endwell, NY

Description

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

Pension Plan, 401k Plan with company match

Excellent health benefits

Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)

10+ paid holidays per year

Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement

Employee recognition program

• ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position :

User Experience Analyst

Position Type :

Full-Time. Typical shifts include Monday through Friday 8 : 00AM to 5 : 00PM.

Compensation Range :

$28.00 / hr. - $36.50 / hr .

Location :

Position is on-site at our Corporate Headquarters located at 3301 Country Club Road in Endwell, NY. Hybrid opportunity available once training is completed.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply : Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.

If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities / Duties :

Align User Experience initiatives with organizational objectives and digital transformation goals.

Develop and execute comprehensive strategies for improving user experience across digital channels by partnering with third party vendors and the User Experience Manager.

Advocate for the user perspective in all product and business decisions.

Provide guidance and design expertise by partnering with branch teams, support departments, and stakeholders to deliver a cohesive and seamless user experience.

Lead or participate in cross-functional projects to enhance service delivery and user satisfaction.

Map and optimize the end-to-end user journey.

Conduct qualitative and quantitative research including interviews, surveys, usability studies, and analytics review to understand user needs, behaviors, and pain points.

Utilize human-centered and data-driven design principles to recommend innovative solutions.

Translate insights into actionable strategies and drive continuous improvement.

Define, monitor, and report on key performance indicators (KPIs) related to digital user experience.

Conducts regular market research and user research to contribute to the development of new products and services.

Provide regular updates to management on user trends, challenges, and opportunities for improvement.

Provides departmental back-up coverage as needed.

Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.

Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.

Perform other duties needed

Minimum Qualifications & Experience :

Associate degree required with 1-3 years of experience. 3 - 5 years of relevant user experience analysis, UX research, or related roles will be considered in lieu of degree.

Proficient in the Microsoft Office Suite programs with specialized knowledge of Microsoft Excel.

Excellent communication, analytical, and presentation skills.

Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.

Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience :

Bachelor's degree in Financial related field.

Strong knowledge of user journey mapping, usability testing, and experience management tools.

Demonstrated ability to work cross-functionally and drive organizational change.

Extensive knowledge of Credit union products, services, systems, and procedures.

Extensive background, knowledge and understanding of business applications and reports relative to user driven, technology enabled solutions in operational environments.

We're more than banking. You can be, too.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.