Sr. Director, Global Facilities Management
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.
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Job Description
We are seeking an experienced Global Facilities Management Leader to oversee our worldwide facilities operations. The ideal candidate will drive standardization of services across our global footprint, lead and develop internal facilities teams, improve vendor performance management for existing integrated facility management (IFM) contracts, and develop comprehensive preventative maintenance programs for both owned and leased properties. This role is critical to insuring operational excellence, cost efficiency, and workplace standards consistency across offices. The position will leverage data analytics to drive strategic decision-making and position our organization as an industry leader in innovative facilities management.
The Global Facilities Management Lead is responsible for setting global standards for day to day facility operations, services, and maintenance activities globally. The position ensures assets are operated and maintained in a cost effective manner while providing a safe, clean, and comfortable work environment delivering exceptional workplace experience.
Essential Functions
- Transform the organization into a leading industry model for facilities management excellence
- Develop and implement global facilities management standards, policies, and procedures to ensure consistency across all locations
- Create a strategic roadmap for facilities operations that aligns with organizational goals and objectives
- Drive continuous improvement initiatives to enhance operational efficiency and effectiveness
- Establish and monitor key performance indicators KPIs for global facilities operations
- Lead global compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities
Technology & Innovation
Champion the adoption of advanced technologiesincluding AI, machine learning, and smart systemsto optimize facility operations, elevate workplace experience, and support sustainability goalsEmbed smart building technologies, IoT sensors, and automation systems throughout physical spacesDevelop a technology roadmap that aligns with the organization's digital transformation strategyEvaluate and deploy emerging technologies that drive energy efficiency, enable real-time space analytics, and enhance occupant well-being through intelligent environmental controlsDesign and implement a global utility strategy focused on sustainability, including optimizing energy procurement, reducing carbon footprint, and advancing renewable energy initiatives across the portfolioIntegrate AI-driven solutions into facilities operations to enhance predictive maintenance and automate service workflowsExpand and manage an EV charging infrastructure strategy that supports sustainable transportation, integrates with smart energy systems, and aligns with corporate ESG goalsAccountable for the accuracy and timely updates to all systems data utilized for the process, procedures, and metrics supporting FMFinancial Management
Assist in the development and implementation of the annual management plan, and achieve key objectives and performance indicators identified in collaboration with Global and Regional Real Estate LeadersProvide monthly, quarterly and annual facility operating budget reporting, tracking variances and ensuring smooth recovery process within established targetsAchieve cost savings through maximizing utilization of suppliers and preferred vendors and contractors, and by identifying additional efficiency opportunities, consistent with organizational goals and objectivesLead the development of the portfolio's facility's annual capital plan including infrastructure upgrades and building modifications to ensure the portfolio's future capabilities are maintainedCoordinate discussions with suppliers regarding goal setting, performance criteria, and performance reviewMaintenance Program Management
Lead the development and execution of a global maintenance strategy that integrates predictive analytics, AI-powered diagnostics, and sustainability-focused practicesConduct annual facility assessments using a standardized grading system to evaluate mechanical systems, building integrity, interior finishes, and energy performancedriving data-informed improvement plansProvide strategic input and subject matter expertise to capital improvement projects, ensuring alignment with global maintenance standards, asset lifecycle strategies, and sustainability goalsImplement lifecycle management frameworks for building infrastructure that prioritize resilience, energy efficiency, and cost optimizationEnsure global consistency in maintenance standards while adapting to regional regulatory requirements and environmental conditionsEffectively manage critical incidents zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance workTeam Leadership
Develop and maintain a high performing team using a systematic approach to talent development and succession planningManage the staffing, development, performance and outcomes of assigned team reporting to the positionEnsure performance reviews and other HR procedures and duties for line staff are conducted according to policyTravel Requirements
This position requires approximately 25-30% international travel to visit global facilities and meet with regional teamsThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications
12 or more years of work experience with a Bachelors Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters / MBA / JD / MD), or a minimum of 5 years of work experience with a PhDPreferred Qualifications
15 or more years of experience with a Bachelors Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experienceRequired Knowledge, Skills and AbilitiesStrong interpersonal skills and problem-solving abilityExcellent verbal and written communication and presentation skillsProven record of providing excellent internal and external customer serviceExperience in global operations, facility management and service delivery practicesStrong organizational, management, and supervisory skillsExperience in matrix-managed organization desirableDeep knowledge of real estate technology tools and building systemsDemonstrated ability to develop successful relationships with and influence customers, both internal and externalInternational work experience desirableExperience presenting to executive leadership and boards on facilities strategyBachelors degree or equivalent work experience in Facilities Management with management and technical emphasis20 years or more industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgmentCPM, RPA or FMP designation is preferredMBA desirableAdditional Information
Work Hours Varies upon the needs of the department.
Travel Requirements This position requires travel 5-10% of the time.
Mental / Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 200,000.00 to 290,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible