Customer Relations Representative I

Your Role at Raising Canes :

The Customer Relations Representative I serves customers beyond the restaurant by handling customer recovery in a caring genuine and authentic way. This role focuses on working through all calls and cases ensuring they are all accurately documented and coded appropriately.

Your Impact and Responsibilities :

• Engage with our customers on general inquiries food and service complaints and compliments community involvement requests technical issues with the app and other various topics
• Thoroughly document all calls emails postal mail or web forms received in the contact center case management software
• Follow processes and procedures and work diligently to recover customers on the first contact

Qualifications :

Requirements for Success :

Preferred Qualifications :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Terms of Use

Privacy Policy

Candidate Privacy Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1