Professional Services Presales Consultant

Professional Services Presales Consultant

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's The Opportunity?

We are seeking a Professional Services Sales Specialist to accelerate our ability to scope, position, and sell Professional Services engagements with accuracy and confidence. This role will act as the bridge between Sales, R&D, and Solutions, ensuring that customers are sold the right scope of services to achieve successful adoption and automation outcomes on Intercom.

What Will I Be Doing?

Scoping & Solutioning

• Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics.
• Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology.
• Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.

Sales Enablement & Acceleration

Cross-Functional Collaboration

Quality & Risk Management

What Skills Do I Need?

What Success Looks Like

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

The base salary range for candidates within the Greater Chicago Area is $162,000-$193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).