Solutions Engineer (Sales / Implementation)

Solutions Engineer (Sales / Implementation)

Austin, Texas, United States

Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you!

ABOUT THE ROLE - Key Responsibilities

• Product Implementation and Configuration : Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements.
• Customer Collaboration : Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals.
• Proactive Engagement : Maintain strong customer relationships by regularly sharing product updates, insights, and best practices.
• Technical Escalation : Work closely with the Support team to address and resolve complex technical issues.
• Cross-Functional Advocacy : Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations.
• Training and Enablement : Provide customers with comprehensive training to maximize product utilization and drive engagement.
• Manager Escalations : Identify and raise concerns in a timely manner make recommendations to help clients be more successful
• Data Accuracy : Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations.

ABOUT YOU

You bring a unique blend of technical knowledge, customer focus, and communication skills to the role. You are passionate about helping schools and educators succeed and thrive in a dynamic environment. The following skills and experience will set you up for success in this position :

Note :

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.

ABOUT US

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeeds cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at .

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include :

ABOUT OUR ATX HQ

If work from where it makes sense includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done and a whole lot more.

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

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Ideally, this position would be a hybrid role based in the Austin, TX area. Do you live in or are you willing to self-relocate to the area for the right opportunity?

This is a hybrid role that will require about 3 days / week be spent onsite at our headquarters located in South Austin (near Dripping Springs). Are you willing to work onsite 3 days / week and do you have transportation to get to work? Select...

Our headquarters office is a pet friendly office. Is there anything that would prevent you from working in an office where there are dogs? Select...

Applicant & Employee Privacy Policy

I have received, read and understood the Lightspeed Systems Applicant & Employee Privacy Policy . I consent to the processing of my personal data in accordance with this Policy.

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