Help Scout is hiring : Lead / Principal Brand Designer in Boston

Join to apply for the Lead / Principal Brand Designer role at Help Scout

Get AI-powered advice on this job and more exclusive features.

Who We Are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work.

Company Values

Happy to Help – We show up for each other, share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.

Craft over Convention – Our success relies on the quality and craft of the work we put into the world.

Progress not Perfection – Achieving our true potential – collectively and individually – requires constant progress and forward momentum.

Own the Outcome – Take full responsibility for the results of your work, decisions, and contributions.

About the Role

The Lead / Principal Brand Designer is accountable for executing work that defines and evolves the look & feel of the Help Scout brand.

Your work not only sets the visual standard for our team, but it is tethered to strategic initiatives and generates business impact.

You will own and implement design systems, frameworks, and direction documents that serve as reference and starting points for the rest of the team.

This team member is a multiplier that inspires and mentors teammates, fosters consistency across channels, and elevates our brand and the way we work.

About You

You’re a world-class visual designer with a keen attention to detail.

You lead by example, remain curious and consultative with teammates and cross‑functional partners.

You communicate effectively and leverage prototyping and asynchronous techniques to move work forward, often handling multiple complex projects in tandem.

You root work in performance metrics and business strategy, and pursue the most impactful tactics.

You coordinate folks around the business to take projects from idea to completion.

You are a role model and a culture leader who embraces ambiguity and finds ways to create clarity for yourself and coach your fellow teammates.

The Team

You’ll be reporting to our Creative Director, Matt Plays. You'll work closely with everyone in the Revenue Org, including Content, Sales, Demand Gen, and Partnerships teams. Cross‑functionally, you’ll interact regularly with our Co‑founder & VP of Product Design, Jared McDaniel, and our CPO, Scott Rocher. You’ll also work alongside support team members, product teams, and engineering.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines

All of our roles are remote, but some positions may carry specific location‑based eligibility requirements.

Because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. You must be authorized to work from your home location.

For Sales roles, we are only able to hire in the United States. For other roles, we are only able to hire in the United States, Canada, Australia, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, and Spain.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

About Help Scout

We’re on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we’re also trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That’s why we’ve been a Certified B Corporation since 2019, pledged 1% of our equity back to the community, and have been remote since day one.

#J-18808-Ljbffr