About AllCare.ai
AllCare.ai is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We integrate primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care management — alongside pharmacy services and a 24 / 7 medical concierge team — to ensure seniors receive seamless, high-quality care without leaving their communities.
We currently operate as a virtual clinic serving Assisted Living Facilities across Southern California, with expansion plans into hybrid and physical clinic locations. We are building the operational infrastructure needed to scale rapidly and consistently.
Role Overview
AllCare.ai is seeking an experienced Operations Director to build and scale our clinical operations across multiple mission-critical domains : Concierge Intake, Credentialing & Compliance, Scheduling, Provider Enablement, Referrals & Forms Management, and multi-site clinic operations.
This is a senior leadership role with full P&L ownership for clinical operations. You will design the systems, lead teams (U.S. and overseas), and drive the reliability, financial performance, and compliance that power AllCare’s care delivery engine.
While Billing / RCM sits within a separate team, the ideal candidate brings
- strong hands-on RCM experience
- and can partner closely to ensure clean documentation, accurate coding, and low denial rates.
If you are a seasoned healthcare operator who excels in multi-site environments, thrives in growth-stage settings, and is willing to roll up your sleeves, this role is for you.
What You’ll Do
A] Clinic Operations Leadership
Lead operations across Concierge Intake, Credentialing, Scheduling, Referrals, and Forms Management.Build scalable SOPs and workflows for virtual and future physical clinic sites.Ensure consistent, compliant day-to-day execution across facilities.B] P&L Ownership & Operational Finance
Own the operational P&L for clinical operations.Drive revenue, utilization, margins, and cost efficiencies.Partner with Finance on forecasting, budgeting, and unit economics.Identify and eliminate operational revenue leakage.C] Billing / RCM Partnership
Partner with the Billing / RCM team to ensure alignment on :
Accurate documentationCoding complianceClean claim ratesDenial reductionBuild workflows that support strong financial performance.D] Credentialing & Compliance
Oversee full provider credentialing lifecycle : licensing, expirables, payer enrollment, facility access.Maintain audit-ready compliance documentation.E] Provider & Facility Coordination
Lead scheduling workflows and ensure operational readiness at each facility.Improve provider experience by strengthening communication, workflow clarity, and documentation support.Serve as the operational point of contact for facility partners.F] Remote Team Leadership
Lead and develop remote operations teams across multiple time zones (U.S. + overseas).Implement accountability systems, KPIs, and communication rhythms.G] Cross-Functional Leadership
Partner with Product, Pharmacy, Clinical Support, Provider Ops, and Finance to create aligned workflows.Influence operational prioritization and company-wide improvements.H] Scaling & Continuous Improvement
Build scalable systems to support new markets and future physical clinics.Identify bottlenecks and implement process improvements and automation.Drive operational excellence in a fast-moving, growth-stage environment.Requirements
Required
10–15 years in clinic operations, physician services, or multi-site practice managementStrong hands-on experience with Billing / RCM (even if RCM was managed by a separate team)Experience scaling multi-location clinical operationsDeep knowledge of credentialing, compliance, and clinical documentation workflowsProven leadership of distributed and / or overseas teamsEMR / EHR proficiency and comfort with tech-enabled operationsTrack record of building operational systems, workflows, and SOPsExperience owning or contributing to operational P&LPreferred
Experience in assisted living, senior care, or multi-specialty environmentsExperience opening or operationalizing physical clinic sitesFamiliarity with AI-enabled tools and workflow automationExperience training, onboarding, or enabling providersBenefits
Compensation & Benefits
Compensation : $180,000 – $230,000 annually (depending on experience)Performance bonus : paid quarterly tied to individual and company goalsFull medical, dental, and vision insurance401(k)PTO & Sick Leave