Network Administrator - Advanced

Statement of Work (SOW) for Contingent Labor Request

IT Network Operations Specialist to support Agency Facilities Network Capabilities

PRIMARY WORK LOCATION : COLUMBIA MILLS, SC STATE HEALTH CAMPUS, 400 OTARRE PARKWAY, CAYCE, SC 29033 SECONDARY WORK LOCATION :

VARIOUS DPH SITES ACROSS THE STATE

# OF OPENINGS : 1

COMPANY / DEPARTMENT CULTURE (why do you enjoy working for the company selling points for potential candidates) :

The South Carolina Department of Public Health (DPH) is dedicated to helping people live healthy lives in healthy communities. With more than 2,500 employees in 70 offices across the State, S.C. DPH employs a diverse team who share a passion for making a difference doing rewarding work that touches people's lives every day.

Primary responsibilities will focus on strengthening and optimizing network infrastructure to align with evolving business needs and ensure timely issue resolution within a collaborative team environment. This role will also partner closely with program area staff to provide support, troubleshoot problems, generate reports, implement enhancements, and monitor systems in accordance with established IT security policies and standards. Responsibilities may also include travel to agency facilities to assist with moves, upgrades, and issue resolution.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.

WHY IS THIS POSITION OPEN (new role, increased work load, new dept., resignation, promotion)? If backfill Position What separated the candidate you initially selected from all the other resumes presented?

This is an existing position to address the increasing workload by supplementing infrastructure staff in the Network Operations Center (NOC) Section to assist with the Agency's enterprise network infrastructure to ensure operational support.

WHAT TYPES OF STAFFING CHALLENGES OR HEADACHES HAVE YOU EXPERIENCED IN THE PAST?

SUPPLIERS MISLEADING CONTRACTORS ON REMOTE WORK.

RESUMES THAT DON'T MATCH WORK EXPERIENCE RELATED TO THE POSTING.

STATED YEARS OF EXPERIENCE RELATED TO A TECHNOLOGY CANNOT BE IDENTIFIED ON THE RESUME.

CONTRACTOR TRYING TO CHANGE SCHEDULE ONCE HIRED.

CONTRACTOR TRYING TO CHANGE TO REMOTE WORK ONCE HIRED.

CONTRACTOR WITH DUAL EMPLOYMENT AND NOT WORKING SCHEDULED HOURS.

SUPPLIERS NOT ENSURING VISA IS VALID FOR DURATION OF PROJECT.

SCOPE OF THE PROJECT :

As the Agency continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative, the Agency's Office of Information Technology (OIT) is upgrading the Agency's base network and wireless infrastructure to allow critical systems to better leverage network resources, data, assets, infrastructure, and systems. Consistent with the best security practices, DPH has upgraded the Agency's enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.

Responsibilities include statewide travel to agency facilities to assist with network equipment upgrades, facility relocations, issue resolution, and the installation and configuration of enterprise wireless access points.

The applicants selected will work under the general guidance of the Network Operations team but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agency's Change Management process, and track and document the work and other tasks regularly communicating status updates to management and project manager.

Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

POSITION : NETWORK ADMINISTRATOR ADVANCED OPEN TO VISA TRANSFER? YES X NO

START DATE :

10 / 31 / 2025 OR LATER (WHICHEVER IS SOONER) DURATION :

12 MONTHS

POSSIBILITY OF EXTENSION?

YES

PRE-EMPLOYMENT CHECKS (drug, credit, criminal, motor vehicle)?

Credit : 7-year history; Criminal background check; E-Verify; Confidentiality Agreement; Business Associate Agreement; Drug Free Workplace Affidavit; Driving Record : 7-Year history

DAILY DUTIES / RESPONSIBILITIES :

The network administrators for these openings under the general guidance of the assigned Network Security Team Lead will coordinate daily / weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency's critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide : progress, tasks, and deliverables status updates to the assigned manager.

Specific duties and responsibilities will include but not limited to the following :

Monitor and identify issues with Agency wireless networks and remediate

Support wireless and network connectivity on Windows-based systems

Support wireless and network connectivity on Mac-based systems

Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

Manage the wireless network / device lifecycle at all stages

Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems

Assist with ISE registration of devices on the network

Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.

Perform enterprise wireless network deployments, installations, and upgrades

o Requires comfort working on a ladder; ability to lift 40 lbs.

Perform firmware / software / security / feature upgrades and other maintenance tasks

Monitor Agency trouble ticket system and complete network assigned tickets

Will serve as the Agency's first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting / resolving most common / routine problems.

Assists Agency staff / contractors in resolving wireless and other network related problems

Coordinate and assist with testing and validation

Adhere to State and Agency security and IT policies and standards

Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained

Assists various IT groups with other "non wireless" tasks as assigned such as with system / network installations and upgrades (i.e. racking equipment)

Create, maintain, and review / improve upon notes and wireless documentation

Ability to plan, organize, review, and implement associated project milestones to completion.

Provides updates to Project Team

Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.

Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.

Module support of the project.

DPH will require that the selected applicants sign the DPH confidentially agreement and / or Business Associate (BA) agreement if applicable. All web services must be secure.

Any changes to hours per day / week worked must be approved by DPH.

Contractors must be available or onsite to DPH during each day / week at the Agency's discretion, excluding state holidays, throughout the term of the contract with any at-home / remote-work (i.e., outside the Agency) requiring prior approval.

DPH may require that the selected applicants successfully complete online HIPAA training.

There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met.

Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels.

DPH will not accept any offers including an "up-lift" charge. The rate paid per contractor must not exceed the maximum rate established for this position described in the State contract terms.

Contractors are required to follow Agency IT Standards, policies, and procedures including documentation.

All notes, documents, and work-product resulting from this SOW become the sole property of the South Carolina Department of Health and Environmental Control and Contractors agree not to publish, share, or publicize without the prior written permission of DPH.

Payment Schedule :

All timesheets shall be entered and approved in a timely manner per State contract terms. The State will cover round-trip travel expenses associated with milage to and from sites with 400 Otarre Parkway, Cayce, SC 29033 being the departure location if a state vehicle is not available and approved by the NOC Supervisor. Extra costs will NOT be covered (i.e., benefits, insurance, food, room and board, etc.) for contractors under this contract.

Not an Offer of Employment :

The selection of applicants is solely for contracted work and / or services and does not constitute any offer of employment with the Agency.

DPH Support : DPH will provide :

All required network accounts, access rights and tools to complete tasks.

Any DPH required training such as Agency online HIPAA.

Staff to assist with any application or procedure questions.

State vehicle if available and scheduling of vehicles for job duties

Workstation (i.e., Laptop) and required software.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

1. Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)

2. 3-5 years Local Area Network (LAN), WLAN, WAN

3. 3-5 Year - Network administration CISCO and PALO ALTO FIREWALL

4. Ability to lift and move PCs, monitors, and other equipment.

5. Valid driver's License

6. Interpersonal skills

7. Verbal communication skills, written communication skills

8. 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE)

9. 3-5 years of Ticketing System

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

1. Network Certification

2. Ability to climb and work on a ladder to reach ceiling to install wireless access points.

3. Solarwinds Orion

4. EKAHOU SIDEKICK

REQUIRED EDUCATION : Associates Degree in a relevant field of work or high school diploma with equivalent work experience. REQUIRED CERTIFICATIONS : NONE

• Preference may be given to certified applicants based also on overall experience, education, and work history.

INTERVIEW PROCESS (who will conduct i / v, phone or in-person, how many rounds of i / v's)?

One initial round of Teams video interviews will be scheduled for the top 3 candidates after the close of the posting date. If no candidate is selected a second round of interviews will be conducted. SCHEDULE INTERVIEW : How soon can you schedule an interview (date / times)?

After the closing date the top candidates will be notified of Teams interview times.