SUMMARY:
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES:
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Customer Service Representative II • Fort Wayne, Indiana
We are seeking a Customer Service Representative to join our team.The ideal candidate will be responsible for providing exceptional customer service and support to our clients.Petroleum Traders Cor...Show more
Sales Representative – Express Car Wash (Camby, IN) $18/hr + Commission | Yearly Bonus | Flexible Hours | Fun Environment Are you outgoing, self-motivated, and ready to join a fast-paced team that ...Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more
Job Category: Resident Care Requisition Number: QMAPR002004.Part-Time Adams Woodcrest Senior Living 1300 Mercer Avenue Decatur, IN 46733, USA.Qualified Medication Aides (QMA) in the state of Indian...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
Join our dynamic team as an Order Entry / Customer Service Representative specializing in Marine Products! In this energetic role, you will be the vital link between our retail customers, OEM's, an...Show more
ABC Supply is the nation's largest wholesale distributor of exterior and interior building products.At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers purcha...Show more
Join our Best-One team - now hiring a General Service Technician at our Monroe location.Competitive pay based on qualifications.Over the past 77 years, what started out as a single bay service stat...Show more
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life.A distributor, wholesaler and retailer with a g...Show more
SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....Show more
A customer service-oriented healthcare company in Decatur, Indiana, seeks a dedicated individual to provide exceptional customer service within a pharmacy environment.Responsibilities include compl...Show more
POSITION OVERVIEW:Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties...Show more
Anesthesiology??? Podiatry Focus | Consistent Locums Schedule | IN We are seeking a skilled Anesthesiology for ongoing locum tenens coverage in Butler, IN.This position provides consistent anesthes...Show more
Position Title Branch Banking – Client Consultant II Location Fort Wayne, IN 46814 Job Summary The Branch Banking Client Consultant II provides best in class experience by resolving concerns and pr...Show more
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education.Our platform serves as the technology backbone for modern transit networks...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
California applicants: Please click here to review the Costco Applicant Privacy Notice.The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.Th...Show more
Shift Leader DECATUR, IN Shift Leader Summary: As a Shift Leader at Team Lyders, you will support daily restaurant operations, assist in training and developing team members, and ensure exceptional...Show more
