Relationship Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.

NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

Position Summary

The Relationship Manager is responsible for establishing and maintaining relationships with executive level decision makers in NCR Digital Banking clients for the specific purpose of contractual continuity, increasing revenue generation through the sale of additional products and services, and insuring a highly reference-able customer base.

The Relationship Manager will be assigned a territory comprised of approximately 20 NCR NCR Digital Insight clients in Iowa, Missouri Kansas, and Oklahoma, .

A revenue quota is assigned to each territory.

The NCR Relationship Manager is the "voice of the customer" and is expected to travel approximately 50% of their time to visit customers in their territory.

The Relationship Manager will work remotely from a home office and should live in one of the territory states, or a state adjacent to the territory.

Key Responsibilities :

• You are running a business measured by revenue - with revenue retention and growth goals achieved through marketing programs, add on business and collaboration with clients to drive innovation plans against strategy.
• Quarterly meetings onsite to review current programs and conduct analysis of current business processes with an effort towards securing multiple product relationships to enhance renewal chances.

Additional meetings as opportunity presents the need. Travel is likely 50%+

• Responsible for educating clients on the business benefits of NCR Digital Insight ' products and services.
• Prepare proposals and presentations for specific recommendations for programs, services, and products.
• Responsible for generating revenue in assigned accounts by securing sales of add-on products deemed as strategic products and by creating and managing strategies to improve end user adoption and bill pay penetration.
• Negotiate pricing on renewals, products, and services both internally and externally.
• Maintain an expertise on NCR Digital Insight ' products and services by participation in official training programs as well as self-education on a continuing basis.
• Serve as the primary point of contact for the client while coordinating NCR Digital Insight resources required to service the clients and deliver products.
• Attend conferences as required to network, establish and maintain relationships.
• Represent NCR Digital Insight at trade shows.

Basic Qualifications :

• Bachelor's degree or equivalent experience
• 3+ years’ experience in the financial services industry or technology software industry in a sales and / or account management role with demonstrated revenue quota achievement
• Superior communication skills up to the C level with ability to facilitate establishing executive level relationships with clients
• Prior experience in banking or credit union space - either as a practitioner or vendor to the industry.
• Well versed in consultative, solutions-based selling. with SaaS / PaaS Software Solution selling experience
• Experience with relationship management or sales, including strong business acumen, strategic planning skills, and operations / escalation management.
• Excellent organizational skills to manage multiple simultaneous projects in multiple customers.
• General working knowledge of Microsoft applications - Word, Excel, Outlook, PowerPoint, and CRM tools.
• Demonstrated ability to work independently from remote locations.

Offers of employment are conditional upon passage of screening criteria applicable to the job