100% Onsite Traffic Control Room Dispatcher - GMX

100% Onsite Traffic Control Room Dispatcher - GMX

Traffic Management Center Operators (TMC Operators) work as part of a team of transportation professionals in the Greater Miami Expressway (GMX) Traffic Management Center (TMC). TMC Operator's primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion on the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment. The starting pay will be $18.00hr.

• Dispatches Road Rangers to manage traffic events.
• Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.
• Disseminates information to the public via 511 / Florida Traveler Information System (FLATIS) and Greater Miami Expressway (GMX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.
• Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).
• Completes shift change reports as required by the SOG.
• Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.
• Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.
• Manages events to include monitoring the roadways, detecting events, monitoring the events, collecting information and disseminating information.
• Monitors 511 / FLATIS website (www.fl511.com) to ensure correction information is being reported.
• Monitors FHP website to collect information and to ensure correction information is being reported.
• Completes required logs accurately and within the set time frame.
• Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.
• Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.
• Perform all other duties prescribed by management

Minimum Requirements :

Preferred Qualifications :

AM / PM Shift Hours : 6 : 00am to 6 : 30pm / 6 : 00 am to 2 : 30pm / 2 : 00pm to 10 : 30pm / 10 : 30pm to 6 : 30am

This position does not include sponsorship for United States work authorization. Relocation assistance is not available for this position.

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and communitywhere you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.