Sales Specialist

Job Description

Job Description

Company Description

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Job Description

Frette is seeking a Sales Specialist for our boutique in Palo Alto, CA. Sales Specialists are responsible for maintaining exemplary customer service per Frette standards. They achieve their individual sales goals by ensuring that each client receives outstanding service and maintains a strong product knowledge to effectively communicate the qualities of the Frette brand.

At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

The Sales Specialist is responsible for the Acquisition and Retention of Clients as well as Operations, as described below.

Qualifications

CLIENT ACQUISITION AND RETENTION :

• Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions including ringing purchases (in- person / phone / email), processing of cash or credit payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
• Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize the ROI.

OPERATIONS :

Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners

SKILLS AND QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

Additional Information

All your information will be kept confidential according to EEO guidelines.

Pay range for this role is $21 - $23 per hour plus commission and bonus.

#LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

For full time roles, in addition to the base salary, Frette offers a competitive benefits package that includes medical, dental, vision, life insurance, short + long term disability, 401K with Company match, paid maternity / paternity leave, employee discount, paid holidays, and a paid time-off policy.