Patient Experience Coordinator I

Job Description

Job Description

Description : ABOUT US :

Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.

KEY RESPONSIBILITIES :

Patient Care Coordination

• Assist in providing exceptional care by ensuring timely and accurate appointment scheduling, ensuring patients are well-informed about their visit times, and any needed documentation for their appointments (ex : insurance cards, copays, existing patient balances, etc.)
• Ensure smooth patient registration by performing all needed pre-registration tasks.
• Accurately collect and verify patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely.
• Provide prompt responses to patient inquiries and concerns, ensuring all communication is clear, professional, and empathetic.
• Document patient interactions, updating systems to ensure the accuracy and completeness of patient records while adhering to HIPAA regulations.

Ensure 20 / 20 Patient Experience by :

Feedback Collection & Patient Advocacy

Other Responsibilities

KNOWLEDGE, SKILLS, AND ABILITIES :

OWNERSHIP SKILLS : ?

PHYSICAL REQUIREMENT :

COGNITIVE REQUIREMENT :

BENEFITS & PERKS : ?

Generous PTO allowance

Holiday Pay

Health, Dental & Vision?

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match?

Uniform Allowance (clinic only)

Professional Development

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Requirements :