Manager of Centralization - Screening

Description

Continental Properties is looking for a Manager of Centralization - Screening to join our Operations team! You will oversee our centralized leasing and administrative team, ensuring efficient application processing, accurate pricing, and consistent workflows. This role partners with Operations Leadership to streamline processes, maintain standards, and enhance customer satisfaction across all communities.

This position is remote and can be based in any of our core markets, specifically CO, FL, GA, IL, MN and WI. Candidates must reside within one hour of one of our communities. Periodic visits to our home office in Menomonee Falls, WI, as well as to the communities you support, are required.

Essential Responsibilities :

• Lead & Develop Centralized Team : Manage and coach centralized leasing and admin specialists to ensure accountability and service excellence.
• Ensure Accuracy : Oversee timely, accurate application processing, document verification, and fee collection.
• Maintain Standards : Enforce consistent pricing, qualification, and screening processes aligned with policies and Fair Housing guidelines.
• Enhance Customer Experience : Partner with onsite teams for proactive, applicant-focused communication throughout the leasing process.
• Monitor & Improve Performance : Track KPIs, analyze trends, and implement improvements for accuracy, timeliness, and service quality.
• Streamline Processes : Collaborate with leadership to optimize workflows, champion technology, and ensure compliance through audits.

Skills for Success :

Experience :

Strong background in process improvement and project management.

Analytical mindset with strategic thinking and change management skills

Advanced proficiency in Microsoft Excel.

Why You'll Love Life at Continental :

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace :

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

Salary Range : $85,000 - $110,000

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.