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Inside Sales Administrative AssistantStorch Products Company Inc • Livonia, MI, US
No longer accepting applications
Inside Sales Administrative Assistant
Storch Products Company Inc • Livonia, MI, US
30+ days ago
Salary
$18.00 hourly
Job type
- Full-time
Job description
Benefits:
Position Title: Inside Sales Administrative Assistant
Company: Storch Products Company, Inc.
Location: Livonia, MI (on-site: 11827 Globe Street, Livonia, MI 48150)
Job Type: Full Time
Job Hours: 7:00am – 3:30pm Monday – Friday
Storch Products Company is seeking detail-oriented and proactive Administrative Assistant to join our Sales team in Livonia, MI. The ideal candidate will be responsible for handling a variety of administrative and clerical tasks to support our daily operations and acting as a bridge between our sales team on the road and our office. This role requires excellent organizational skills, strong communication abilities, and a high level of customer service.
Essential Duties and Responsibilities:
Sales Support:
Professional & Technical Skills
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Wellness resources
Position Title: Inside Sales Administrative Assistant
Company: Storch Products Company, Inc.
Location: Livonia, MI (on-site: 11827 Globe Street, Livonia, MI 48150)
Job Type: Full Time
Job Hours: 7:00am – 3:30pm Monday – Friday
Storch Products Company is seeking detail-oriented and proactive Administrative Assistant to join our Sales team in Livonia, MI. The ideal candidate will be responsible for handling a variety of administrative and clerical tasks to support our daily operations and acting as a bridge between our sales team on the road and our office. This role requires excellent organizational skills, strong communication abilities, and a high level of customer service.
Essential Duties and Responsibilities:
Sales Support:
- Greet in-person customers and help as needed.
- Manage customer blanket orders and ensure weekly updates.
- Assist with quoting parts and providing sales support.
- Assist with customer post shipment follow up calls/emails.
- Compile potential customer leads and research current market trends.
- Assist with regular updates to the Storch company website with current product listings and special magnet offers.
- Use our ERP System JobBoss2 to create customer quotes and orders.
- Enter customer orders into the system accurately and promptly.
- Monitor order status and provide updates to customers.
- Process orders by verifying order details and customer information.
- Track order status and resolve any issues or discrepancies.
- Save order-related documents into customer folders.
- Manage returned products and process refunds or exchanges.
- Answer customer calls and direct them to the appropriate department.
- Acknowledge new orders within 4 hours within customer portals and/or email.
- Prepare and manage proforma invoices.
- Process shipping documents to support customer orders.
- Maintain accurate records and documentation for various administrative tasks.
- Assist with other general administrative tasks as needed to support the team.
Professional & Technical Skills
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and CRM/ERP systems (e.g., JobBOSS2, HubSpot, or similar).
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects at once.
- Accurate data entry skills with attention to detail when handling customer orders, shipping documents, and invoices.
- Comfortable learning and using customer portals for order entry and shipping coordination.
- Client-focused with a proven ability to deliver excellent customer service.
- Strong written and verbal communication skills for handling customer inquiries, quotes, and follow-ups.
- Experience supporting inside or outside sales teams by preparing quotes, managing blanket orders, and tracking customer activity.
- Skilled at conflict resolution and handling difficult customer situations with professionalism.
- Detail-oriented and committed to continuous improvement.
- High level of integrity and strong work ethic.
- Self-motivated, results-driven, and able to work both independently and in a team setting.
- Coachable, open to feedback, and adaptable to changing priorities.
- Resourceful problem-solver with initiative and creativity.
- High school diploma (associate’s degree in business administration, sales, or related field preferred).
- Previous administrative or sales support experience in a manufacturing or industrial setting is a plus.
- Must be able to work on-site during standard business hours.
- Compliance with Storch’s drug-free workplace policy (no use of illegal drugs or marijuana, even recreationally; subject to pre-employment and random screenings).
- Potential for growth and advancement within the organization
- Paid Time Off:
- 7 Paid Holidays: New Years, Memorial, Independence, Labor, and Thanksgiving days, Christmas Eve and Day
- Up to 10 PTO days in your first year
- Michigan ESTA Sick Time Policy
- Employees in good standing are eligible for quarterly profit-sharing plan after completing their first full quarter.
- Annual performance reviews
- Top Tier Benefits available on the 1st of the month after completing 60 days of work.
- Health, Dental, EAP, Discount Vision, $50,000 term Life Insurance policy, Long-Term Disability Insurance, Financial Coaching and Support through Ramsey Smart Dollar.
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Inside Sales Administrative Assistant • Livonia, MI, US
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