Crisis Line Training Program Assistant

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Description

Application Deadline : 12 August 2025

Department : Crisis Services

Location : Oakland, CA

Compensation : $31.00 / hour

Description

Position Summary

This role is part of the Training Team and will work closely with the Training Program Coordinators and the Training Program Manager. The Training Program Assistant position focuses on assisting the Training Program by training Crisis Line and Text Line trainees. This position aims to foster positive morale and motivation among these groups while supporting the agency's mission and goals. Additionally, it involves reviewing, designing, and implementing training materials and facilitating training sessions that adhere to best practice standards set by the American Association of Suicidology, the National Suicide Prevention Lifeline, and 988 / Vibrant.

Position Title Crisis Line Training Program Assistant

Position Salary : $31 per hour with eligibility for shift differentials

Total Hours / Week : 40 hours / week

Hybrid Work Schedule : One 8-hour day per week on-site requirement

Start Date : As soon as possible, and no later than 9 / 9 / 25

Benefits

The position is eligible for the following benefits : prorated medical benefits, 14 paid holidays per year, sick time, vacation time, floating holiday time, and retirement plan.

Schedule Requirements

This is a full–time (40 hours per week) position. This position must be available to work set days of Tuesdays, Wednesdays, Thursdays, Saturdays, and Sundays. Availability to work later evenings on Tuesdays and Thursdays to support training needs is required. Spending at least 8 hours weekly on-site is required. Schedule flexibility to accommodate specific training needs is required. Attendance at agency-wide staff meetings, consultation meetings, and bi-monthly and weekly Crisis Services Department and Training Team meetings is necessary. One 4-hour Crisis Line shift per week when not actively training is required. Schedule requirements may change in the future with notice.

Supervision

The Training Program Assistant reports to one of the Training Coordinators, from whom they will receive at least 60 minutes of individual supervision per week. The Training Program Assistant will also attend a weekly collaborative 1-2 hour Training Team meeting and a 90-minute mandatory weekly Crisis Line consultation small supervision group. This position is also strongly encouraged to attend all Staff Meetings on the 2nd and 4th Wednesday of each month from 9 : 30 to 10 : 45 a.m. This position will utilize consultation as needed. Meeting times are subject to change in the future with notice.

Level of Decision-Making

The Training Program Assistant will support primarily with direct training of new volunteers and staff. This position will also support the selection, training, and supervision of trainers to assist in the training of new volunteers. The Training Program Assistant has the authority to provide feedback and coaching to trainees. This position has the authority to recommend programmatic needs and policies and procedures that improve, clarify, and support the Crisis Line program operation and quality assurance. In addition, the position can interview and accept volunteers into the training program and recommend termination of training and volunteer contracts to Crisis Line administration.

Job Functions

Duties / Responsibilities

Program Standards

• Maintain and update training materials for consistency and current best practices / standards of care
• Develop and implement training classes that are appropriate for the Crisis Line Program
• Support and implement program-wide training of crisis line program standards, policies and procedures
• In collaboration with the Crisis Services Department Director, Program Managers and Coordinators, design and implement Crisis Line Program Standards in policy and protocols

Training

Trainer Development and Support

On-Shift Training Oversight

Programmatic Duties

Volunteer and Training Measurements and Reports

Supervision

Performs other duties as assigned.

Qualifications

Agency Mission & Values

Agency Mission

To reach out and offer support to people of all ages and backgrounds during times of crisis, to work to prevent the suicide of those who are actively suicidal, and to offer hope and caring during times of hopelessness.

Agency Values

We care, from the inside out. With open hearts and minds, we build connections and remain committed to growth to be the best for the people we serve.

Justice, Equity, Diversity, and Inclusion Statement

CSS works toward the elimination of the tragic experience of suicide in Alameda County and this cannot be accomplished without the elimination of racism, sexism, ableism, and other forms of oppression in our community. We acknowledge that dismantling systems of oppression requires active engagement and constant effort. In order to better serve the diverse communities of Alameda County, address the above inequities, and elevate voices and experiences of those directly impacted by suicidal thinking or behaviors.

CSS commits to :

Crisis Support Services of Alameda County is an Equal Opportunity Employer (EOE) and committed to fostering a diverse and inclusive workplace. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. We value the range of life experiences our staff bring with them and are stronger for having staff and volunteers with lived experience of surviving suicidal crises.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Mental Health Care

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