Talent.com
Issue Management Reporting & Communication Manager

Issue Management Reporting & Communication Manager

TD BankCharlotte, NC, US
9 days ago
Job type
  • Full-time
Job description

Compliance Governance & Operations Manager

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program.

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.

Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.

The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events.

Depth & Scope :

  • Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
  • Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
  • Interprets internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
  • Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
  • Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity
  • Independently manages end-to-end functional programs
  • Uses sophisticated analytical thought to exercise judgement and identify solutions
  • Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
  • Impacts the achievement of sub-function or business line objectives within the area they are accountable for
  • Work is guided by policies and industry standards / methods
  • Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
  • Works autonomously as the lead and guides others within area of expertise

Education & Experience :

  • Undergraduate or post graduate degree
  • A minimum of 4 years of relevant work experience (post-degree)
  • Preferred Skills :

  • Must have work experience in Compliance, Legal, Risk Management, Technology, or Internal Audit is preferred.
  • Excellent communication skills including written and verbal skills must be comfortable presenting in front of executives and large audiences.
  • Self-starter, ability to lead, plan, execute, and deliver under minimal supervision.
  • Knowledge of the Issues Management module in MERLIN is a plus.
  • Interest in data and drawing out insights and themes.
  • Proved relationship management skills and must be a strong team player.
  • Flexibility to quickly adapt to changing and ambiguous initiatives or requirements.
  • Ability to exercise sound judgment in making decisions. Demonstrate analytical and problem-solving skills to think critically and make informed recommendations.
  • Must be highly organized and have excellent time management.
  • Creative in solutioning with a strong attention to detail.
  • Proficient in MS Office Applications (specifically Excel, PowerPoint, and Visio).
  • Customer Accountabilities :

  • Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups.
  • Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization.
  • Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees).
  • Assists Compliance team members in the use of Issues and Events system for tracking and reporting.
  • Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program.
  • Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required.
  • Delivers relevant subject matter expertise and Compliance advice to business Compliance partners.
  • Interacts with control functions within the organization.
  • Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs.
  • Participates in / manages regulatory examinations and external / internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive.
  • Shareholder Accountabilities :

  • Adheres to enterprise frameworks and methodologies that relate to activities for our business area.
  • Makes sure respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities.
  • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
  • Manages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets).
  • Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations.
  • Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience.
  • Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practices.
  • Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exists.
  • Leads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issues.
  • Actively manages relationships within and across various business lines, corporate and / or control functions and manages alignment with enterprise and / or regulatory requirements.
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Employee / Team Accountabilities :

  • Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest.
  • Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit.
  • Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques.
  • Participates in personal performance management and development activities, including cross training within own team.
  • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
  • Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and / or guidance as appropriate.
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce.
  • Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally.
  • Physical Requirements :

  • Domestic Travel Occasional
  • International Travel Never
  • Performing sedentary work Continuous
  • Performing multiple tasks Continuous
  • Create a job alert for this search

    Manager Communication • Charlotte, NC, US

    Related jobs
    • Promoted
    Product Manager Management Trainee

    Product Manager Management Trainee

    Hanes CompaniesConover, NC, US
    Full-time
    Hanes Companies, a division of Leggett & Platt (Member of S&P 500), is seeking a Management Trainee.This supply chain focused position is a great opportunity for someone to learn our busine...Show moreLast updated: 30+ days ago
    • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDashLincolnton, NC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 9 days ago
    • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsLincolnton, NC, United States
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Assistant Customer Service Manager

    Assistant Customer Service Manager

    Harris TeeterIndian Trail, NC, US
    Full-time
    Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...Show moreLast updated: 30+ days ago
    • Promoted
    Restoration Contents Manager

    Restoration Contents Manager

    Paul Davis RestorationHickory, NC, US
    Full-time
    We are looking for an experienced and driven Contents Division Manager to lead our team.In this key leadership role, you will oversee all operations of our Contents Division, ensuring exceptional s...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Sourcing Manager

    Associate Sourcing Manager

    Newell BrandsHuntersville, NC, US
    Full-time
    Responsible for all Direct Material sourcing activities supporting the Writing division categories of Writing Systems, Purchased Inks, Metals, Wood Case Pencil Components.The primary objective is t...Show moreLast updated: 30+ days ago
    • Promoted
    Restoration Contents Manager

    Restoration Contents Manager

    IICRCHickory, NC, US
    Full-time
    We are looking for an experienced and driven Contents Division Manager to lead our team.In this key leadership role, you will oversee all operations of our Contents Division, ensuring exceptional s...Show moreLast updated: 30+ days ago
    • Promoted
    DFLZ Delivery Associate

    DFLZ Delivery Associate

    Amazon Delivery Service PartnerConcord, NC, US
    Full-time
    You will be the external face for D'Fine Logistia LLC.First route departure 10 : 40 am.A high volume of deliveries for the holiday (300-400 Parcels a day). Safely drive and operate the assigned delive...Show moreLast updated: 30+ days ago
    • Promoted
    Posting Job Associate Business Manager

    Posting Job Associate Business Manager

    Advantage Sales and MarketingMatthews, NC, US
    Full-time
    At our Company, we grow People, Brands, and Businesses! We are seeking an Entry level position in Business Management, this role receives guidance and direct supervision from more senior level BM.M...Show moreLast updated: 30+ days ago
    • Promoted
    Restoration Contents Manager

    Restoration Contents Manager

    Paul DavisHickory, NC, US
    Full-time
    We are looking for an experienced and driven Contents Division Manager to lead our team.In this key leadership role, you will oversee all operations of our Contents Division, ensuring exceptional s...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Global Operations

    Manager, Global Operations

    CommscopeCatawba, North Carolina, US
    Full-time
    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.The Manager, Global Operations is responsible for driving strategic and tactical operations acr...Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeMooresville, NC, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 1 day ago
    • Promoted
    Territory Account Manager

    Territory Account Manager

    Griffin Fluid ManagementMonroe, NC, US
    Full-time
    Griffin Fluid Management, founded in 1934, is a leader in dewatering, groundwater control, and specialized pump rentals.Griffin provides top-tier services and equipment for both energy and general ...Show moreLast updated: 1 day ago
    • Promoted
    Sr. Manager - QA Incoming Materials Disposition

    Sr. Manager - QA Incoming Materials Disposition

    Eli LillyConcord, NC, US
    Full-time
    At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work...Show moreLast updated: 10 days ago
    • Promoted
    Product Development Manager

    Product Development Manager

    Classic Vacations, LLCHickory, NC, US
    Full-time
    Vice President, Product Development.Who are we, The Classic Difference : .Classic Vacations is the #1 rated luxury vacation wholesaler for Travel Advisors. We have one goal : to do whatever it takes to...Show moreLast updated: 24 days ago
    • Promoted
    Compliance Issue Management Governance Manager

    Compliance Issue Management Governance Manager

    TD BankCharlotte, NC, US
    Full-time
    Compliance Governance & Operations Manager.At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a...Show moreLast updated: 6 days ago
    • Promoted
    Trust Client Specialist

    Trust Client Specialist

    First Horizon BankHickory, NC, US
    Full-time
    Location : Onsite at the location listed.The primary function of the Trust Client Specialist is to provide general clerical administrative support to an individual or small group of individuals, rel...Show moreLast updated: 30+ days ago
    • Promoted
    Process Engineering Manager

    Process Engineering Manager

    US0767 Prysmian Cables and Systems Usa LLCClaremont, NC, US
    Full-time
    Prysmian is the world leader in the energy and telecom cable systems industry.Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transm...Show moreLast updated: 28 days ago