Director, Operations R&D & Execution, Burger King, US&C

Director, Operations R&D & Execution, BK US&C

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Director, Operations R&D & Execution, BK US&C is responsible for ensuring operational readiness and executional excellence for all new product, process, and promotional initiatives across the Burger King U.S. system. This role leads the development and implementation of operational procedures and smallwares strategies that enable scalable, efficient, and franchisee-friendly execution in restaurants. The Director will collaborate closely with cross-functional teams and franchisees to test, validate, and refine operational solutions prior to national launches. In addition, the Director, Operations R&D & Execution, BK US&C is responsible for the strategic design and implementation of brand-wide initiatives spanning beyond the product scope, including but not limited to equipment rollouts and innovation initiatives.

Job Description

(50%) Operational Readiness & R&D Execution

• Lead the development, testing, and implementation of operational procedures for new and enhanced products, processes, and promotions.
• Oversee the strategic design and deployment of smallwares and equipment solutions, with a focus on SKU consolidation and leveraging existing tools.
• Partner with Culinary, Commercialization, Training teams, and leadership to ensure operational feasibility and alignment across all launch phases.
• Conduct in-restaurant testing and validation of new initiatives to ensure executional success across diverse restaurant layouts and formats.
• Provide feedback and recommendations based on market test observations to inform product or process redesigns prior to national rollout.
• Ensure all operational materials and communications are clear, actionable, and aligned with brand standards.
• Manage project execution and budget resources for respective initiatives.

(50%) Franchise Collaboration & Field Integration

Qualifications

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.