Field Service TechnicianAmano McGann, Inc • Charlotte, NC, US

Field Service Technician

Amano McGann, Inc • Charlotte, NC, US

17 days ago

Job type

Full-time

Job description

Job Description

Amano McGann

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities :

Provide technical service of automated parking systems, provide timely notification of problems or

delays.

Technological knowledge

Assist with project set-up, installation, and customer training

Research and gain working knowledge via hands on and Amano McGann University on new hardware,

devices and tools to provide better system solutions and installation and trouble shooting efficiency

Follow and enforce all OSHA safety practices

Complete PCI checklist when servicing applicable service issues

Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client

prior to leaving the work site

Maintain and operate company fleet vehicles in a safe manner

Ensure work area is maintained and well organized

Generate service tickets as needed and follow up with support until the issues is resolved

Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation

with our other technical staff)

Assist our sales staff in promoting the sale of new equipment where appropriate

Provide effective communication that creates a collaborative environment with all parties that the

Project Team interacts with, including : Clients; Subcontractors; Branch staff; Support personnel;

Corporate staff

Work overtime as needed

All other duties as assigned

Work Environment Requirements :

Able to work outdoors in all climates and conditions as needed

Maintain a valid driver's license and good driving record

Lift and / or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion

At times, this position will require kneeling, bending and working on ladders

Able to work with hand and power tools as needed

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Field Service Technician • Charlotte, NC, US

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