Field Service Technician- FIELD BASED (Greensboro, NC)

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Summary :

The Field Service Technician (FST) is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials in the Greensboro, NC. BD has built a customer centric organization and our Field Service Technicians represent the face of BD to our Customers.

The FST reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must follow all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Responsibilities :

• Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at Customer sites with minimal supervision.
• Solve system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, company car, cell phone, computer, tablet, tools, inventory parts, etc.
• Establish and foster positive business relationships with customers and peers
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
• Provide ongoing feedback to customers in regard to instrument repair and status.
• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
• Work closely with district team leads and dispatch to schedule and support customer base.

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements :

Compensation :

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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