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Customer Service Agent - Cargo - Part Time - Proactive hiring

Customer Service Agent - Cargo - Part Time - Proactive hiring

Air CanadaMiami, FL, US
22 hours ago
Job type
  • Part-time
Job description

Air Canada Cargo Part-Time Position

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It's important to know that :

  • Schedules can change quickly : The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
  • Teamwork drives success : We work in a collaborative environment. Supporting each other and contributing to a positive team dynamic is a must.
  • Learning never stops : New challenges come up often, and it's important to be open to learning. This includes understanding and complying with TSA regulations and specific customer requirements.

Key duties :

  • Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards.
  • Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required.
  • Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials.
  • Manage cash and documentation in line with company procedures; input and track data using the company's automated cargo systems.
  • Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency.
  • Ensure adequate supplies are available and communicate procedural updates to staff as needed.
  • In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests.
  • Qualifications :

  • Must possess a valid driver's license;
  • Must have valid passport to travel for training in Canada;
  • Ability to lift seventy (70) lbs unaided;
  • Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;
  • Ability to operate Company vehicles and machinery;
  • Ability to stand or sit for extended periods of time;
  • Ability to use tact, good judgement and initiative;
  • Capable of expressing self in a clear and pleasant manner;
  • Ability to work under pressure with a minimum of supervision;
  • Adhere to Air Canada's uniform guide and grooming standards;
  • Ability to meet Air Canada medical standards through a medical examination;
  • Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
  • Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas;
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
  • Candidates must be available for shift work in a 24 / 7 operational environment, including mornings, evenings, weekends, and statutory holidays;
  • Benefits :

  • Financial benefits : Pension program, Employee Share Ownership Program, and Profit Sharing.
  • Wellbeing & health benefits : Health, dental, and life insurance for you and your family (if necessary).
  • Recognition : Air Canada's recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
  • Travel privileges : A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.
  • Conditions of Employment :

    Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits / visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

    Linguistic Requirements :

    Based on equal qualifications, preference will be given to bilingual candidates.

    Diversity and Inclusion :

    Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

    As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

    Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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