Chief of Staff, Product & Technology

Chief of Staff, Product & Technology

About the Company

Innovative customer interaction management platform

Industry

Computer Software

Type

Privately Held

Founded

2014

Employees

1001-5000

Specialties

• online reviews
• reputation management
• review analytics
• customer reviews
• small business reviews
• customer interactions
• customer engagement
• interaction management
• local business
• collect payments
• text marketing
• and sms marketing

About the Role

The Company is in search of a Chief of Staff to play a pivotal role in supporting the CTO and CEO / CPO. The successful candidate will be responsible for leading strategic projects, managing planning cycles, and streamlining operations to ensure the success of both the department and the company as a whole. This role requires a highly organized individual with a proven track record in program management, business operations, or a related field, ideally within the tech industry. Key responsibilities include overseeing planning processes, collaborating with finance on the Annual Operating Plan, and implementing and improving product operations. The Chief of Staff will also be a strategic partner, driving high-priority initiatives, aligning technical and business goals, and fostering a culture of continuous improvement.

Applicants for the Chief of Staff position at the company should have at least 7 years' of experience in a relevant field and a strong background in managing planning cycles and optimizing operations. The role demands a candidate with excellent communication, storytelling, and analytical skills, who is adept at data-driven decision-making and is a collaborative leader with a strategic mindset. The ideal candidate will have experience working with C-suite executives, managing cross-functional projects, and be familiar with project management tools and business models. The Chief of Staff will be instrumental in developing and executing communication strategies, tracking key metrics, and providing actionable insights to drive the company's strategy forward.

Hiring Manager Title

CTO

Travel Percent

Less than 10%

Functions