Enterprise Solutions and Experience Manager

The Enterprise Solutions and Experience Manager, reporting to the Director of Information Technology and Enterprise Solutions, work collaboratively in driving the design, development, and delivery of enterprise-wide digital solutions that enhance internal operations and elevate customer and employee experiences. This role will lead cross-functional teams to align technology initiatives with business goals, ensuring seamless integration, scalability, and innovation across platforms and touchpoints. As a hands-on leader, this individual will oversee the architecture and evolution of core enterprise systems, including Microsoft Dynamics 365 (Finance & Operations, Customer Service, Sales, and Customer Insights), Warehouse Management (WHM), Customer Relationship Management (CRM), and a suite of third-party integrations. The role demands a unique blend of business acumen, technical depth, and change leadership to deliver scalable, secure, and user-centric solutions that align with strategic business objectives.

Duties and Responsibilities

Leadership and Collaboration :

• Contribute to the design and execute a forward-looking enterprise application roadmap in alignment with digital transformation goals and objectives.
• Champion digital transformation initiatives that modernize legacy systems, enhance enterprise agility, and foster innovation.
• Collaborate with cross-functional teams and partner with business leaders to align technology investments with long-term strategic goals while identifying opportunities for digital innovation and operational efficiency.
• Stay informed on industry trends and emerging technologies to influence future-state architecture and strategic investments.

Enterprise Platform Management :

Experience Design & Delivery :

Operational Excellence :

Cross-Functional Collaboration :

Project & Change Management :

Security & Documentation :

Qualifications

Education / Experience :

Skills and Competencies :

Certification (Preferred) :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).