Operations Manager

About Our Team

Small and Mighty. Gritty. Hands On. Dedicated. Hard Working. Intelligent. Caring. Pretty Darn Fun. We’ve got big goals & we’re going places and we’re looking for someone that does as well.

This isn’t a job, it’s a career, and growth opportunities await as we grow. Want to come along?

About The Job

As Operations Manager, you have a key role in operating our top-producing team. This role has a strong career development track for someone who wants to grow as our business does, and elevate to managing staff in the future.

Operations is the backbone of what we do and you’ll serve not only as our lead administrator but as our listing manager. It’s your job to keep many of our parts moving smoothly.

You are the first person a client interacts with, and you’ll set the tone of our 5-star experience. You’ll help our agents & team leader prepare for key client appointments and keep our database organized.

You’ll also oversee our gifting & marketing programs, designed to build our business. When our other admins are out, you’ll back them up in scheduling & transaction management.

What We’re Looking For?

We’re looking for someone seeking a career, and the chance to build & grow with a dynamic team. Someone who is dedicated to providing a 5-Star experience through white-glove customer service.

We’re fun, hard-working people we hope you are too.

You should bring a can-do attitude, and be a self-starter once you’re trained, you can run with the ball. You don’t need to be dictated every task.

A sense of independence and a bit of a take charge’ attitude are keys, and the desire to grow as a manager, eventually managing staff members.

No two days on our team are usually the same so you should be comfortable in the grey area. Your job is to bring order and manage through change and occasional chaos.

You should be resourceful, enjoy doing good work and being appreciated for it, and not timid.

Some evenings & weekends may be required. You must have real estate experience in Chicago and be a licensed Real Estate Broker in the State of Illinois.

If you don’t have prior real estate experience, we kindly ask that you do not apply. Applicants must also have a working vehicle and be able to commute to work in our Lincoln Park Office.

This is an in-office position.

Responsibilities

Plan & coordinate client retention / gifting program

Database management keep all mailing lists up to date and process weekly & monthly mailers

Listing management secure all required documents & work with condo associations and sellers on ensuring all information is available & accurate prior to going live with any property for sale

Answer phones, copy & collate & general administrative office tasks

Create marketing / sales presentations for client appointments

Participate in weekly team meetings & create agendas / training plans

Conduct weekly client calls

Manage inventory of team staging supplies

Other administrative duties, as assigned, including backing up scheduling & transaction coordinators during vacations.

Musts : Punctual

Punctual

Detailed

Highly organized you love a checklist

You know how to prioritize and work efficiently

Listen, Adapt & Execute - Quickly

Professional Phone Etiquette

Able to Make Quick and effective decisions and solve problems.

Strong Knowledge of Microsoft Office Suite of Products (Word, Excel, Outlook) and internet skills

Strong Written & Verbal Communication

Experience with Canva a plus

Weekly Schedule

The schedule for this position is Monday through Friday, 8 : 30am-5 : 00pm. Some evenings may be necessary, from time to time, with advance notice.

This is an in-office position in Lincoln Park.

Salary Range :

$55-70K. Commensurate with experience.