Patient Engagement Advocate

A company is looking for a Patient Engagement Center Advocate.

Key Responsibilities

Respond to incoming phone calls and schedule patient appointments in the EMR system

Document patient requests and maintain knowledge of site protocols and physician schedules

Coordinate with team members to ensure efficient workflow and meet daily call production goals

Required Qualifications

High School diploma or GED

1+ years of experience in a call center, customer service, medical office, or as a receptionist

Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred

Ability to multi-task and work with multiple computer programs

Knowledge of state and federal regulations, including HIPAA guidelines