Job Title : Help Desk Analyst
Location : Salem, OR 97301 (100% Onsite from Day 1)
Duration : 3 Months Contract (with a possible extension)
Job Description :
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
Customer Assistance Communications (20%) Level 2, Software (15%) Level 2, and Hardware (15%) Level 2 :
Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation.
Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.
Configures client software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.
Manage active directory / domain user accounts, email accounts, and security permissions.
Operations Software (15%) Level 2 and Hardware (15%) Level 2 :
Hardware / software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software.
The information gained from vendor contacts is investigated, evaluated, and tested upon request.
Communicate information to managers and staff regarding Customer IT policies, standards, and long-range goals.
Image new computers and reimage computers as needed according to unit standards and specifications.
Resolves intrusion, hacking, or virus incidents on user devices.
This includes performing operating system and application patch management.
Tracks operational and system changes in preparation for recovery needs.
Plan division data system needs for PC and network development.
Conducts research and analysis on desktop hardware and software products to justify recommendations and support purchasing efforts.
Applies desktop and laptop images to new systems and as needed, refreshes a system.
Help Desk Analyst in OR (LOCALS ONLY)
Job Title: Help Desk Analyst I. Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution. This position also participates in group discussions and decisions with technical teams...
Help Desk Analyst I
Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution. The primary purpose of this position is to provide internal service desk support services. This includes the provisioni...
Help Desk Analyst I
Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution. ...
Help Desk Analyst I - Onsite Salem, OR
Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No. Assists in developing and refining desktop installation processes and images to...
Help Desk Analyst
Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution. The primary purpose of this position is to provide internal service desk support services. This includes the provisioni...
Help Desk Analyst
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. ...
Help Desk Analyst
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. ...
Help Desk Analyst I - Onsite Salem, OR
Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No. Assists in developing and refining desktop installation processes and images to...
Help Desk Analyst I
Job Title:</b> <b>Help Desk Analyst I</b></p> <p style="text-align:justify"><b>Location: Salem, Oregon </b></p> <p style="text-align:justify"><b>Duration: 18 months</b></p> <p><b>Job Description:&...
Help Desk Analyst
Help Desk AnalystOnsite, Full-time job in Salem, OR (1 year and 6 months Contract, $26 per hour) (530 Center Street Suite 500 Salem, Oregon 97301) Customer Assistance-Provides level 1 and occasional level 2 user support for end-user technology (, hardware, software, printers, file storage, inf...