Automotive Service Scheduler

Job Description

Job Description

Firkins Chrysler Jeep Dodge Ram is looking for a friendly, energetic person to join our very busy Service Department

Essential Duties and Responsibilities

• Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.
• Check for recalls and parts availability
• Responsible for obtaining customer contact information.
• Confirm next day appointments.
• Maintaining comprehensive and up to date knowledge of products.
• Make outbound calls (OBI) for service due / safety recalls / recommendations / and special order part arrivals.
• Follows all company policies and procedures.
• Provide exceptional customer service by treating guests with courtesy and respect.
• Other duties may be assigned.

Requirements :

We offer Health, Dental, Vision, Life, Aflac and 401k, and Degrees at work program through Strayer College