User Support Analyst

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence . Both our client service and culture are second to none, stemming from our firmwide embrace of our core values : Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience. This role will start as a temp position with the potential to convert to a permanent role.

Major Duties and Responsibilities :

Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner

Addresses complicated support issues

Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices

Identifies, researches, and resolves high-level technical problems

Works with staff to customize solutions and / or contacts vendors if n eeded

Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks

Qualifications

Familiar with a variety of IT concepts, practices, and procedures

Ability to handle long term projects from beginning to end

Ability to follow-through on multiple projects simultaneously

Ability to communicate effectively with management and staff

Detail oriented

Team oriented individual

Possesses good communication skills in order to assist the user support team

Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices

Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools

Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking

Must be qualified to work in the U.S. without employer sponsorship

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

Required regularly to stoop, kneel, crouch, or crawl

Required regularly to sit and walk

Required occasionally to lift and / or move up 50 pounds

Required to have specific vision abilities such as close vision and the ability to adjust focus

This role requires in-office presence 5 days a week. If hired permanently, position will be hybrid with two mandatory in-office days as agreed upon with your manager; additionally , you may be required to be in office additional days if needed.

Education and / or Training :

Currently pursuing or has a 4-year degree in Computer Science, Information Technology, or another relevant field

Looking for someone with at least 2 years of experience in user support, help desk or IT related experience

Experience working in a professional services environment preferred

For individuals assigned to work in California, Colorado, New York City, or Washington, Stout is required by law to include a reasonable estimate of the compensation range for this role. The range for this role considers several factors including but not limited to prior work and industry experience, education level, and unique skills. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is $26.00 - $29.00 Hourly. This role is also anticipated to be eligible to participate in an annual bonus plan. Information about benefits can be found here - https : / / www.stout.com / en / careers / benefits.

Why Stout?

At Stout, we offer a comprehensive Total Rewards program with competitive compensation, benefits, and wellness options tailored to support employees at every stage of life.

We foster a culture of inclusion and respect, embracing diverse perspectives and experiences to drive innovation and success. Our leadership is committed to inclusion and belonging across the organization and in the communities we serve.

We invest in professional growth through ongoing training, mentorship, employee resource groups, and clear performance feedback, ensuring our employees are supported in achieving their career goals.

Stout provides flexible work schedules and a discretionary time off policy to promote work-life balance and help employees lead fulfilling lives.

Learn more about our benefits and commitment to your success.

https : / / www.stout.com / en / careers / benefits

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Stout is an Equal Employment Opportunity. All qualified applicants will receive consideration for employment on the basis of valid job requirements, qualifications and merit without regard to race, color, religion, sex, national origin, disability, age, protected veteran status or any other characteristic protected by applicable local, state or federal law.

Interested in joining a rapidly growing group of bright, ambitious professionals in a work environment that values culture, inclusion, and personal growth? Stout might just be the right place for you.