Partner Success Manager (Rocket Travel by Agoda)

Partner Success Manager (Rocket Travel by Agoda)

About Rocket Travel by Agoda Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world's largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.

About the Role : Partner Success Manager (Operations & Service Delivery) Rocket Travel by Agoda is seeking a Partner Success Manager to join our Customer Experience Group team in Chicago. In this highly operational and customer-facing role, you will be responsible for managing large-scale enterprise partners, ensuring exceptional service delivery, and meeting or exceeding agreed service levels and KPIs. You will act as the primary operational point of contact for partners, collaborating closely with internal Operations, Enablement, and Project teams to ensure program success and a seamless customer experience.

Key Responsibilities

Operational Excellence & Service Delivery

• Own the end-to-end operational relationship with assigned partners, ensuring smooth onboarding, integration, and ongoing service delivery.
• Monitor, report, and drive performance against service level agreements (SLAs) and key performance indicators (KPIs).
• Proactively identify and resolve operational issues, escalating as needed to ensure partner and customer satisfaction.
• Ensure partners adhere to established operational processes and compliance requirements.
• Serve as the voice of the partner within Rocket Travel by Agoda, advocating for their needs and ensuring alignment with internal teams.

Cross-Functional Collaboration

Partner Relationship Management

Performance Management & Reporting

About You

Why Rocket Travel by Agoda?

General Employment Requirements

Equal Opportunity Employer Rocket Travel by Agoda is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of legally protected characteristics.