Solutions Specialist

Solutions Specialist

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your promises? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our people and our family spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service. A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his / her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer's point of contact through in person meetings to help meet their logistical needs. Must have 2+ years in B-B (Business to Business) sales or equivalent.

Primary Responsibilities :

• Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic.
• Keep the customer informed of new service points and improvements in company service.
• Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form.
• Regularly check on major accounts to ensure we are meeting our on-time service promises.
• Complete reports of monthly customer activities to identify their current level of business.
• Provide information on rates and rate changes.
• Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers.
• Maintain a positive relationship with drivers in his / her area and discuss possible leads.
• Communicate customer's equipment requirements and hours of service to the service center operations.
• Inform the customer of our Speed Service and Expedited abilities.
• Manage transportation and entertainment expenses in an expense report that is submitted weekly.
• Keep a record of your daily sales calls and enter them in our computer system.
• Handle customer complaints through the appropriate channels.

Job Qualifications :

As a Full Time member of our Family, you and your family are eligible to receive :

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).