Client Service Representative / Veterinary Receptionist

Join Our Team as a Customer Service Representative (CSR)

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. Our commitment to providing exceptional veterinary care has made us a cornerstone in the community for over 15 years. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging, and Cardiology.

As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are on a mission to expand our team and elevate our customer service to new heights.

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. Responsibilities will include :

• Warmly greeting clients in person or over the phone.
• Handling telephone calls, texts, emails, and messages.
• Managing patient check-ins, appointment scheduling, and confirmations.
• Explaining treatment plan fees and invoicing to clients.
• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offering alternate payment methods to clients.
• Managing patient records for appointments.
• Overseeing electronic medical records, reports, and correspondences.
• Ensuring appointments, medical records, and electronic payments are well-organized.
• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Making quality decisions to choose the most appropriate course of action.
• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
• Participating in webinars and other continuing education opportunities to expand your knowledge and skills.

Positions Available :

Surgery / Emergency Critical Care Department- Full-Time 10hr shifts (Sun-Wed)

Internal Medicine Part-Time 8hr shifts

Experience / Education :

3+ years of experience in client service

Reliability

Desire to exceed client expectations of service

Strong attention to detail

Previous experience in the medical field

Experience in veterinary medicine, with specialty medicine experience being a plus

Compassion for pets and people

Thriving in a fast-paced environment and managing well under pressure

Exceptional communication skills

Responsible, honest, and accountable

High emotional intelligence

What We Value :

Compassion

Experience

Forward-thinking

Reliability

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities. VCA Animal Hospitals offers a competitive compensation and benefits package including medical / dental / vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $19 to $23 per hour. Please note that positions can require flexible schedules, weekends, and some holidays. If you are a current associate, you need to apply through our internal career site.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.