Billing Consultant - TLM (WFM)

ADP is hiring a TLM Billing Consultant. In this position you will be responsible for the execution of all billing aspects for the Major Accounts TLM and SBS TLM product set. Requires detailed product knowledge, systems knowledge, and awareness of the order entry and manual billing processes that occur across Major Accounts Service Hubs. Interacts with required stakeholders / functional areas to ensure accurate and timely billing, including direct responsibility for communication with Field Finance Executives. Accountable for minimizing errors and credit memos, and fielding and responding to inquiries from Service Hub and Division Leadership in accordance with reasonable service level agreements. Responsible for the research and processing of Lost Account Requests LAR, ensuring follow up with Service Hubs as needed, and performing loss recognition entries in OPS. Maintains Suspense and Technical Lost Business to acceptable levels which requires in-depth research using multiple systems and information. Interacts with the TLM Service Hub, PC Support, Regional Accounting, Implementation, Major Accounts and SBS TLM Finance Leaders to research and resolve complex issues and questions.

TLM Billing Consultants must be able to analyze information obtained through multiple systems and functional areas to determine the appropriate and correct course of action. They must be able to effectively communicate with Senior Finance and Service Hub Leaders and to make decisions based on detailed trend analysis. TLM Billing Consultants will be evaluated based on the following criteria :

1- Ability to provide world class service to the Finance Leadership

2- Ability to minimize the amount of variability in quality and timeliness that has been observed with the existing decentralized structure

3- Ability to minimize and optimally eliminate billing errors and controllable credit memos.

Each TLM Billing Consultant would be responsible for billing a portion of the $261 Million in current Estimated Annual Revenue obtained from the TLM Product Set, which amounts to $29 Million per Associate using 9 FTE as a benchmark. Therefore, failure to perform the functions accurately, execute the required research correctly and thoroughly, and make relevant and appropriate decisions could potentially result in millions of dollars in lost or delayed revenue.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES :

• Execute Major Accounts and SBS TLM billing for a designated client base of multiple regions.
• This includes manual billing as well as billing generated via KPCMOBIL and the TLM Great Plains billing file.
• Research and resolution of suspense items.
• This requires a keen attention to detail and case management ability.
• This may also involve engaging in client account reviews with order entry associates, implementation specialists, and regional and SBS finance teams.
• Perform billing and termination processes required for Sarbanes-Oxley compliance, including detailed research to determine appropriate courses of action.
• Team with regional and Service Hub associates to research and resolve complex client billing inquiries and issues.
• Execute the weekly start process for packaged pricing sales.
• Ad-hoc billing research and clean up (revenue sort audit, bundle audit, etc.)Research to address TLB maintaining the total dollar value of TLM items on TLB to acceptable levels.
• Research and process LAR's including the OPS loss recognition entry and performing billing deletes as needed.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED :