Anti-Money Laundering/Know Your Customer Quantitative Data & Analytics - Senior Associate

The individual will assist with and / or lead initiatives focused on improving the customer experience, through the flow of complete, timely and accurate KYC data and information that adheres to and complies with the Global AML / KYC Standards, thereby reducing risk to the Firm.

S / he will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, code generation to facilitate the query of various datasets and schemas, generating insights, developing and delivering presentations of findings.

Our team’s projects range from simple trend analysis to cross-channel analysis to prescriptive analytics. The common theme of all the projects is data mining, business judgment and collaboration to improve the customer experience while reducing risk.

You will serve as an expert in leveraging the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders.

You will also leverage enterprise data to develop the right automated data solutions using a mix of customer / KYC, account, digital, telephony, financial and operational data.

You will have the opportunity to work collaboratively with partners such as Service Product Group, Claims & Disputes Product organization, Machine Learning and Intelligence Operations, Finance, Marketing, Area Product Owners, Operations specialists, and other analytics teams across CCB & Asset Wealth Management (AWM).

Job Responsibilities :

• Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes
• Support demand mitigation programs by providing data and analytics leadership across the servicing organization
• Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
• Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
• Manage multiple deliverables focused on gaining insight into various issues and questions that often arise through our current monitoring processes as well as enhancing existing monitoring processes
• Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role
• Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
• Embrace a growth and learning mindset; curious and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges

Required Qualifications, Skills and Capabilities :

• 3+ years of related experience
• Bachelor's degree in a quantitative or related field required
• Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)
• Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
• Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals
• Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
• Entrepreneurial drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions
• Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment
25 days ago