STORE OPERATIONS ADMINISTRATOR

Job Description

Job Description

Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas : customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience / skills / education / abilities

• Retail experience is a plus, but not required;
• Conflict and problem resolution skills;
• Organizational and time management skills;
• Commitment to Bassett’s Vision and Values at all times;
• Valid driver’s license and a maintained clear and safe driving record;
• Work as a team with an enthusiastic attitude;
• Effectively communicate with customer, co-workers, and management;
• Read, understand and write the English language;
• Utilize Windows based software, including Word and Excel;
• Navigate and utilize applicable Bassett systems;
• Occasionally lift and / or pull up to 25 pounds;
• Occasionally bend or reach overhead;

Essential Functions

Benefits include :

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO / AA-M / F / V / D

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