211 After Hours Contact Center Manager

Job Description

Job Description

United Way of Southwestern Pennsylvania

Pittsburgh Office

Are you a dynamic leader who thrives in fast-paced environments and is passionate about helping people? Join our team at PA 211 Southwest, a vital service operated by United Way of Southwestern Pennsylvania that connects individuals to life-changing resources across 30+ counties in PA. Available 24 / 7 via phone, text, chat, and web, PA 211 empowers people to navigate challenges and access essential services.

As the After-Hours Contact Center Manager, you'll lead a dedicated team of Resource Navigators who provide compassionate, solution-focused support to thousands of individuals across multiple counties in Pennsylvania. You'll play a key role in shaping the client experience, driving operational excellence, and fostering a culture of advocacy and innovation. This is more than a management role, it's an opportunity to lead with purpose and make a meaningful impact every day.

A high school diploma or GED equivalent and three (3) to five (5) years managing a contact center is required. A bachelor's or associate degree in the human services field is preferred. An equivalent combination of experience and education may be considered in lieu of education.

Annual Salary

Pay Grade 107

Salary Range - $55,620 - $62,500

Visit our website at https : / / uwswpa.org / careers / to view job description and apply for this position. Submissions will only be accepted electronically.

The United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Butler, Westmoreland, Fayette, and Armstrong counties.