Underwriting Assistant Manager-CL

Underwriting Manager

At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive expertsalways supporting each other to do our best work. Join us, and let's improve lives together.

This position can be performed remotely for candidates who reside in Lansing, Michigan.

Essential Functions :

• Supervises assigned underwriting team.
• Enforces guidelines and procedures established by Corporate Office Underwriting.
• Enforces underwriting guidelines and procedures specific to their branch territory.
• Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes.
• Implements strategies to address challenges to profit and drive that message throughout the underwriting unit.
• Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations.
• Coordinates with underwriters, marketing and branch management in the agency planning and review processes.
• Monitors progress of underwriters' assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business.
• Seeks feedback from agents and takes action to improve their experience and grow profitable books of business.
• Manages existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships.
• Meets with and educates agents to develop their understanding of EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities.
• Communicates with agents proactively and anticipates agents and insureds' needs. Identifies opportunities and potential barriers within agency relationships.
• Collaborates with marketing representatives to ensure agents receive superior customer experiences and underwriting responsiveness and select EMC as their insurer of choice.
• Oversees and monitors the workload and performance of assigned underwriting team.
• Develops team expertise and assists Underwriting Manager with succession planning, including identifying talent and implementing development plans for critical positions.
• Collaborates with team members to establish performance goals and monitors status.
• Conducts reviews and provides coaching.
• Interviews, hires, and recommends salary adjustments for team members.
• Resolves disciplinary issues. Identifies training needs and works with the Underwriting Manager and Administrative Services Manager (ASM) to provide training for team and encourages continuing education and ongoing quality improvement.
• Supports diversity and inclusion initiatives.
• Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.
• Monitors business decisions made by team to ensure that underwriters operate within set guidelines, authority limits, rate goals, and branch service directives while matching price to quality across the book of business.
• Collaborates with manager to review updates received from Corporate Office Underwriting and communicates changes to team members.
• Performs audits on new business and renewals for compliance and quality of the underwriting being done in the unit.

Education & Experience :

Knowledge, Skills & Abilities :

The hiring salary range for this position will vary based on geographic location, falling within either of the following : $97,889 - $134,921 or $107,944 - $148,758. A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.