Technical Support Engineer III

Job Description

Job Description

HSO Valuable Perks :

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
• Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs

Do you have what it takes to be a Technical Support Engineer III?

• Associates degree required. Bachelor’s degree preferred
• One or more certifications in the following : Cisco CCNA, CompTIA Network +, CompTIA Security +, CompTIA A+, AWS or Azure Cloud Computing Certifications (Level 2 or above), Nextgen or EHR of choice - Certified Professional in either EPM or EHR certification
• Experience providing technical customer support, vendor or project team management
• Must have in-depth knowledge for maintaining a Windows Enterprise network environment, telepathy and LAN configurations
• Must have extensive experience supporting an enterprise environment with Azure integration
• Must have experience in managing and maintaining a Windows / VMWare infrastructure
• Must have experience with managing all active directory and group policy
• Must have experience in a leadership role, team or group lead
• Must have project management experience, concept to implementation with outside resource or team members
• Must be able to work with non-technical team members and communicate effectively outside the IT arena
• Must have experience in managing network security elements within the confines of regulatory or leadership direction
• Must be team oriented, willing to support each other and share experience
• Must have experience working with or managing vendors including support and change control
• VMWare or other virtual infrastructure support a plus
• Healthcare IT a plus

A day in the life of a Technical Support Engineer III at HSO :

• Assist leadership in resource management as well as project resources.
• Become backup for the Information Technology Director regarding vendor management, support, and escalation.
• Review metrics and tools to proactively monitor hardware, application, and system performance, push alerts, and to provide daily, weekly, and monthly reports as required.

Monitor system elements provided by external vendors.

Manage internal network infrastructure including Active Directory, Group Policy, DNS and DHCP

Who We Are :

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all.

Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio :

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant / Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often.

Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Care Coordinator, Loveland

Visit our social media to learn more about HSO.

Physical Activity : 25-75% lift / carry, push / pull, reach overhead, climb, squat / bend / kneel, sit / stand, walk / move about HealthSource of Ohio is an Equal Opportunity / Affirmative Action Employer : Minority / Female / Disabled / Veteran