Front Office Manager

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our core values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!

Overview

We are looking for a highly motivated, customer focused leader to join our Guest Services team as Guest Services Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in hotel / resort guest service operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

You will oversee the Guest Services team in helping guests discover their Wanderlust experience.

You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast / budget, manage spending accounts and review monthly profit & loss reports.

You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge.

You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.

You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.

You will lead by example to ensure all guest interactions are handled in a professional manner.

Provide exceptional customer service by being engaging and taking sincere interest.

Help to resolve problems and WOW guests through recovery when things arent quite right.

Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.

Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information.

Qualifications

Education & Experience

• High school diploma or equivalent required; four-year degree in hospitality, business, or related field preferred.
• Minimum of 2 years of progressive Front Office or Rooms leadership experience required.

Skills & Abilities

Licenses / Certificates

Other

Physical Requirements

Compensation Range

The compensation for this position is $73,000.00 / Yr. - $75,000.00 / Yr. based on qualifications and experience.