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Systems EngineerVirtualVocations • Fort Lauderdale, Florida, United States
Systems Engineer

Systems Engineer

VirtualVocations • Fort Lauderdale, Florida, United States
11 days ago
Job type
  • Full-time
Job description
A company is looking for a Systems Engineer to provide remote technical support for network, server, and end-user systems. Key Responsibilities Communicate with customers via phone, email, and chat, providing updates and case status during the resolution process Perform initial triage of customer issues and document all actions in the support tools Manage the daily prioritization, coding, and routing of service incidents and requests while ensuring efficient issue resolution Required Qualifications 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred Experience with ticketing systems and remote support tools Proficiency in supporting Windows 10/11, macOS, Microsoft 365, and common business applications Basic networking knowledge, including TCP/IP, DNS, and DHCP Availability to work after hours or participate in on-call rotations as required
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Systems Engineer • Fort Lauderdale, Florida, United States

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