Revenue Operations Associate

Job Description

Job Description

Transforming the lives of those affected by severe mental illness

At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation's top academic medical centers we've pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients' well-being, we help them not just survive, but truly thrive.

Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian, Stanford Healthcare, and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.

The Team :

At Amae we are a collective of healthcare operators and technologists on a mission to create a radically different patient-first behavioral health care model that truly transforms patient's lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, UCLA, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale.

The Opportunity :

As we continue to expand our capacity to provide best in class care to individuals who live with severe mental illness (SMI), the teams that support this work are also growing. We are hiring a Revenue Operations Associate to drive Revenue Operations with a financial lens - bridging Revenue Cycle Management, Finance and Clinical Operations functions to streamline and improve outcomes on multiple levels. This role reports to the Director of Strategic Finance and blends financial savvy with a focus on project execution and process improvement to our revenue systems and tools.

About You :

You are a natural born problem solver with a passion for untangling some of the healthcare industry's most pervasive challenges. Financially savvy, you understand the complexities of the healthcare billing landscape, and enjoy working with internal and external partners to develop solutions that increase efficiencies and improve the systems that drive revenue capture. Tech-savvy, you can bridge the gap between systems, improving interfaces to enhance and automate workflows and processes. Forward-looking and results-oriented, you have experience defining and developing roadmaps to support achieving organizational goals, and are adept at navigating the ambiguity that comes with an early stage startup. High EQ and low ego, you enjoy working with a team that embodies the same. If you have a growth mindset, and are excited by the opportunity to build ground-up systems that support an innovative care model, we would love to hear from you!

What You'll Work On :

• Working hand-in-hand with Revenue Cycle Management, Finance and Operations teams to improve Revenue Operations
• Collaborating across the organization, including building assets, workflows, tools to be used to help drive efficiency and operational excellence
• Support month-end close and revenue recognition processes (reconciliation of claims, adjustments, collections)
• Collaborate with Finance to improve forecasting and refine model assumptions by analyzing historical claims, collections, and payment data
• Drive strategic RCM initiatives by building project roadmaps, coordinating stakeholders, and serving as project manager for efforts to improve core KPIs (collections, denial rates, days in A / R, etc.)
• Partner with practice managers to keep documentation and billing workflows on track, identifying and resolving issues that affect revenue integrity
• Develop and maintain financial calculators to evaluate new clinic launches in partnership with GTM and Finance leadership
• Partnering with clinical leadership to deliver world class care for our members across locations
• Executing on meaningful projects and tasks and operating as a self-starter
• Support vendor integrations and manage ongoing vendor performance, including collaborating directly with external engineers during onboarding and monitoring service quality over time

What You'll Have :

What We Provide :

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $96,000 to $134,000 per year based on a full-time schedule. Actual compensation packages are based on several factors that are unique to each candidate and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.

More About Amae :

'Amae', pronounced ' Ah-mai' , is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we're building.

We're a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model's success is predicated upon achieving outcomes for our patients, not on the volume of services provided.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.