Temporary Summer Programs Operations Assistant

Description

:The Summer Programs Temporary Operations Assistant is responsible for providing high-level operational support for all Summer Programs. This person will provide operational planning and support prior to and during programming, assist families with any outstanding business (health and safety requirements, etc.), and check students into their programs. The person in this role interfaces with families and Summer Programs students, assesses student needs, and assists with troubleshooting as necessary. This person will offer support to the Aspire: Five-Week office staff, Summer Programs staff, program directors, and Summer Programs advising staff as needed. This person must be available to work on select evenings and weekends in June through August 6. The person in this role will serve as an on-campus Summer Programs representative.

Responsibilities Include:

• Attending to the needs of program participants, their parents, Summer Programs faculty, and related staff via phone/email and in person

• Aiding customers by connecting them with the relevant resources to resolve any issues from check-in to acclimating to their program

• Supporting applicant account management across multiple databases (Salesforce, Colleague, Magnus Health)

• Operating as a liaison with the Office of Student Affairs and Office of Student Life to expedite solutions to any issues that may arise

• Checking students in and assisting them as they begin their programs

• Preparing and distributing time-sensitive program materials

• Providing basic programmatic support to Program Directors, including outside of general business hours

• Reviewing and responding to student requests for nights away

• Coordinating logistics with Dining Hall staff, including ordering catered meals, and communicating student rosters per program

• Roommate Requests: Responsible for processing Summer Programs roommate requests, including: student/parent communication, verifying eligibility, administrative back-end work in StarRez

• Other duties as assigned, within the scope of the description
  

Required Qualifications:

• Strong interpersonal customer service skills and experience in dealing with challenging customer interaction situations

• Excellent communication skills

• Creative and flexible problem solving skills

• Strong organizational skills

• High attention to detail

• Computer literacy (specifically Mac OS, Microsoft Suite, spreadsheet management)

• Ability to work weekends and evenings

• Strong sense of initiative and ability to work as a member of a team

• Entry-level working knowledge of college computer systems or equivalent (Colleague, Salesforce, Workday, education industry CRM systems)

• Experience in music education preferred
  

About Berklee’s Pre-College, Online, and Professional Programs Division

Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K- offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.

Pay Rate:$- per hour. Salary dependent on relevant experience and education.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at or call --5.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Temporary (Fixed Term)