Client Services Support Specialist

Job Summary :

The  Client Services Support Specialist  provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Life with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints.

The  Client Services Support Specialist  works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on – call, after hours work.

About Us :

Ranked as one of  the best employers in the state of Nebraska , the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.

We invest in our employees :

• Vacation and sick leave pay
• Medical, dental, and vision insurance
• No-cost life insurance
• Employee Assistance Program
• Exclusive staff discounts
• Continuous improvement and innovation
• Professional development through training and education
• And much more!

Required Qualifications :

Preferred Qualifications :

Compliance Requirements :

If selected for this position and a verbal offer is accepted, the final written offer will be contingent upon the successful completion of the following required pre-employment check(s) :

Additional Information :

To complete your application, please include the following items as attachments :

Resumé

Cover letter

Advertised Salary :    $45,000 / year minimum

Job Type :   Full-Time, May require on – call, after hours work.

Worksite Eligibility :   On-site

Benefits Eligible :    Yes

For questions or accommodations related to this position contact :   Benjamin Keown, bkeown2@nebraska.edu

Special Instructions to Applicant :   Click on "Apply Now". Create or login to account. If current employee, click on "Employee Login".

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and / or political affiliation in its programs, activities, or employment.