A company is looking for a Customer Support Specialist to manage customer inquiries and improve support systems.
Key Responsibilities
Provide front-line support during specific time zone hours and respond to customer tickets
Triage and debug customer issues using backend logs and escalate relevant issues to engineering
Translate support work into process improvements and contribute to long-term project work
Required Qualifications
3+ years of customer or technical support experience in the tech industry
Strong computer and software tooling fluency, including everyday use of AI tools
Experience triaging competing priorities in real time
Track record of turning recurring support issues into systems or process improvements
Familiarity with crypto or blockchain concepts is a plus
Customer Support Specialist • Lincoln, Nebraska, United States
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