Call center supervisor Jobs in Lincoln, NE

Medical Assistant, Center Float

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant Internal Float (MA-Float) is a critical role to flexibly support our members and their families from the moment they arrive to the moment they leave the centers. The MA-Float may be asked to serve in front office or direct patient care activities, depending on center and member needs. This role supports the PCP day-to-day and ensure efficiency in the care provided to patients. MAs work closely and collaboratively with their teammates to greet, schedule, and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center.

Duties/Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating through a seamless and clear check-in process
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Update member information in the electronic medical records system
• Request medical records and upload documentation to electronic medical records system
• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
• Perform all tasks with a hyper focus on patient experience, including answering of incoming calls and processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; and calling patients to obtain and relay pertinent information for the physician
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
• Assist with center events, as needed

Required Skills/Abilities

• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
• Self-starter with the ability to think creatively and work effectively
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
• Strong communicator that is customer-oriented
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Experience with claims/quality reports and analytical software packages
• Proficient PC Skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in - languages spoken by our people in the communities we serve (where necessary)

Education and Experience

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required
• A minimum of 1 year work experience as a Medical Assistant preferred, but not required
• 6+ months phlebotomy experience is highly desired
• BLS for Healthcare Providers required
• EClinicalWorks or similar EMR experience
• Experience working with geriatric patients is a plus

Embodies and Serves as a Role Model of ArchWell Health's Values

• Be compassionate
• Strive for excellence
• Earn trust
• Show respect
• Stay resilient
• Always do the right thing

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.