Call Center (Hybrid)

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Call Center to work at a premier provider of Provider Screening and Enrollment services for Nebraska Medicaid and Long Term Care, located in Lincoln, Nebraska 68508.

With us, it’s all about finding the job that’s just right.

Salary : $16.00 / hour

Why you should apply to be a Call Center :

• Competitive pay rate of $16.00 / hour
• Temp to Perm hire type, providing potential long-term employment opportunities
• Convenient Monday to Friday schedule from 8 : 00 am to 4 : 30 pm
• Opportunity to work in a fast-paced, deadline-oriented work environment
• Strong focus on customer service and provider satisfaction
• Cross-training opportunities in other areas of the organization
• Work Location : Required to be in the office two days a week, Mondays and Tuesdays and as needed for training or other activities.

What does a typical day entail for a Call Center? You'll be responsible for :

• Reviewing and screening provider enrollment applications for Nebraska Medicaid.
• Conducting research, verification, and documentation of provider information using secure external web services and DECISIONPoint, following Project policies, procedures, and protocols.
• Delivering excellent customer service by managing provider calls, addressing inquiries, and referring complex issues to the Operations Manager when necessary.
• Providing updates to providers regarding their enrollment status as per established policies and procedures.
• Notifying providers of any incorrect or missing information in the DECISIONPoint system.
• Collaborating with Site Visit Field Staff to confirm site visit results.
• Staying updated on the Nebraska Medicaid Provider Enrollment and Screening Project, including relevant policies and procedures.
• Adhering to Standard Operating Procedures and meeting or exceeding Production and Quality Assurance goals.
• Escalating any issues or concerns promptly to the Operations Manager to ensure contractual compliance.
• Performing any other duties as assigned by management.

This job might be an outstanding fit if you :

• Have a high school diploma or GED (Associates degree preferred)
• Have at least two (2) years of relevant experience
• Possess excellent organizational, communication, and interpersonal skills
• Have strong customer service experience, preferably in a provider services environment
• Are computer literate and proficient in MS Office (Excel, Word, PowerPoint)
• Have a typing speed of 30+ wpm
• Can perform comfortably in a fast-paced, deadline-oriented work environment
• Can successfully execute multiple tasks simultaneously
• Have previous call center experience

What happens next :

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.

That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center today!

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