Customer Service Rep/Dispatcher (15794)

RESPONSIBILITIES

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include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers phones in a courteous and friendly manner and refers calls to appropriate party.

• Process sales orders and change orders received from customers, inside sales coordinator and sales representatives, set-up sales order, terms, payer and pre-lien data in SAP for initial order.

• Processes invoices, returns for credit, credit and debit memos following the guidelines outlines in Basalite Policy documents.

• Processes EDI workflow orders.

• Changes delivery notes to reflect loading changes and inventory shortages.

• Performs physical outside truck checks for discrepancies regarding descriptions and quantities on SAP load paperwork.

• Confers with Management regarding inventory shortages with scheduled delivery dates.

• Coordinates with other plant staff for shipment of stock transports.

• Assists with second counting daily cash reconciliation for location.

• Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator.

• Assists in maintenance and inventory of marketing materials.

• Work with Sales Teams to coordinate customs order requests and to help provide superior customer service.

• Develops a working knowledge of all products and recommended installation requirements as well as established procedures.

• Assist in the setup and maintenance of both indoor and outdoor product displays.

• Answer any questions with regards to product, orders, invoicing and pricing.

• Weekly and monthly reporting responsibilities for retention per company policies.

• Scans and files all required documents and paperwork into SAP, SharePoint and/or other required sources.

• Maintains confidentiality in all aspects of administering duties and responsibilities.

• Participates in physical semi-annual inventory counts. Two weekends required per calendar year.

• Works with all sales staff; Outside Sales, Inside Sales and Inside Sales Coordinator.

• Keep area clean and organized.

• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.

• Predicable and regular in-person attendance is required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent required, some college level courses are a plus.

• Three years’ customer service/dispatch experience required. Strong experience in the concrete block and/or sack industry preferred.

• SAP experience preferred, but not required.

• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.

• Must have strong communication, teamwork, decision-making and interpersonal skills.

• Demonstrate commitment to consistently delivering the highest quality customer service.

• On-the-job training experience is required to be able to perform all duties.

• Requires strong accounting, clerical and basic computer knowledge skills.

• Working knowledge of the operations of a 10-key adding machine, copier, facsimile machine and any other office equipment required to perform duties.

• Valid Driver’s license (required for bank deposit runs, sales show attendance, etc. 10% travel)

• Predicable and regular in-person attendance is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.

• Frequently drive a personal vehicle to deliver bank deposits to local bank and other required travel.

• Occasionally required to bend at the waist; Lift and/or move up to 30 pounds.

• Up to 10% travel time required.

• Predicable and regular in-person attendance is required.

W ORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.

• Plant environment with loud noise, moving machinery, dusty, dirty.

• Outdoor weather conditions.

• Extreme temperatures.

• Wear mandatory and/or other appropriate personal protective equipment (PPE)

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace

Nearest Major Market: Colorado Springs Find similar jobs:

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