In Chicago, the starting hourly base pay rate for Team Jeni’s Ambassadors is $16.60/hour with the opportunity to earn an average of $26.16 per hour!* Ambassadors are eligible for tips, overtime and holiday premium pay (if applicable).
*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025"s hourly tip average. 2026 actual customer tips may vary.
Jeni’s Splendid Ice Creams is searching for Ambassadors to join our Southport team.
At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.
Team Jeni’s Ambassadors are our part-time, front-line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.
As an Ambassador, you will:
Serve the ice cream Time magazine calls “the best in America”
Gain valuable real-world business and entrepreneurship experience
Work in an environment oriented around serving each other and making people’s day
Have opportunities for growth within a growing company
Receive competitive compensation
Qualities of an Ice Cream Ambassador (also known as a scoop shop employee):
Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
Available to work weekends, late nights (past 11 p.m.)
Provide consistent, world-class service to every single customer
Reliable, on time, and ready to hustle for every shift
Committed to the well-being of their shop team, their community, and the environment around them
Jeni’s Ambassadors in Chicago are eligible for the following:
Paid sick leave and paid leave, accrued based on hours worked
4% match on 401k contributions after 3 months of employment
One-month paid sabbatical after 3 years of continuous employment
8 hours of paid Volunteer Time Off annually
50% discount at Jeni’s Scoop Shops and online and one free serving per shift
Ambassador • Chicago Southport, Chicago, IL, US
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