Financial Solutions Specialist II

First Commonwealth Financial Solutions Specialist II

As a First Commonwealth Financial Solutions Specialist II, you will live out our mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our customer service promise every day. Through your involvement in day-to-day operations, you will create an amazing experience in the center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and keep the financial solutions center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve financial confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your manager on your pathways progression and personal development, because you know that, as a financial solutions specialist, you can change people's lives.

What great looks like in this role as an FSS II, your days will be divided into five essential job functions :

• Champion operations and compliance - 40% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities :
• Have the right conversations around NSF / OD and other fee retention
• Follow proper cash handling, teller differences and dual control guidelines
• Adhere to all audit guidelines
• Work as a team to oversee and manage our internal controls
• Mitigate risk by adhering to FCB policies, procedures and processes
• Grow consumer relationships - 25% of your time will be spent establishing and growing consumer relationships through the following activities :
• Manage your assigned top 500 customers
• Utilize marketing campaigns to inform customers about our products and promotions
• Ask for referrals and advocate for the refer-a-friend program
• Use BUILD and BUILD 2.0 with every account opening
• Deepen consumer relationships - 25% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities :
• Stay connected with customers through onboarding and outbound calling
• Generate consistent and meaningful appointments