Customer Success Agent- Orlando, FL
Remote Customer Success Agent
Professional At Home Jobs ( https : / / professionalathomejobs.com ) is now seeking for a Remote Customer Success Agent to work in the U.S. only.
RESPONSIBILITIES :
Provide a proactive and a thorough customer service experience through email, chat and phone on all customer support needs;
i.e., functionality questions, troubleshooting issues and configuration best practices.
- Continuously maintain an expert level knowledge base on the platform
- Creation and management of external documentation
- Continuously work to improve training content, webinars, and tools accessible to the users
- Diagnose issues / bugs and provide detailed testing evidence to the Product / Development Teams
- Engage in proactive user communications for new features, reports, etc.
- Lead and manage all efforts in getting the platform fully implemented into small to medium fleet size operations
QUALIFICATIONS / SKILLS :
- Preferably been either a Flight Coordinator / Dispatcher / Charter Sales previously for a small amount of time. An ability to interact with various C-Level customer executives.
- Understanding of cloud-based technology and integrations.
- Previous experience educating and training is a plus!
- Strong communication skills, with the ability to multi-task numerous communications simultaneously and be quick, efficient and confident throughout.
- Strong organizational, problem-solving, and time management skills.
- Process-oriented, ability to self-manage, and work remotely with a minimum of daily oversight.
- Patient and can handle multiple tasks simultaneously.
- Ability to quickly evaluate and make independent decisions.
- Well-developed interpersonal skills.
- Exceptional presentation and objection-handling skills.
- Self-motivator to continuously work to enhance the customer’s support experience.
- Professional and personable.
- A strong sense of teamwork, integrity and self-motivation
- This position is considered an Intermediate Level position. Will consider entry-level candidates depending on education and aptitude.
JOB REQUIREMENTS : Computer, Internet, and a home office set-up.
PAYMENT : $19.74 per hour
TO BECOME AN AGENT :
Apply at https : / / professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
Please reference agent ID code PAHJEleniW when you register online.
Professional At Home Jobs is accepting pre-screening interviews, so please call (405) 633-0449 and ask for Kimberly.
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